Resume from April 29, 2024 File

Daniel

Customer support representative

Age:
40 years
City of residence:
Zghurivka
Ready to work:
Kyiv

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Kyiv region, Brovary district, Zgurivka. Koshovogo str., 24
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Daniel Richardson

Date of Birth: April 25, 1984

Professional Profile

I am a motivated, duty-oriented individual, who prefers to take charge with emergent problems. I enjoy meeting and interacting with new contacts and have extensive experience in high stress situations. I will do what needs to be done, as new problems arise.

Skills

Natural English speaker, Time management, Communication, Public Relations, De-escalation, Crisis Management, Problem solver.

Profficient with eClinicalWorks and some other CSR/CSS software.

Previous work experience

January 2020 – Present
I have been working as a freelance fiction writer and doing remote customer service work for English speaking countries.

2018 – 2019
Heavy diesel mechanic in Spokane Mass Transit Authority. Responcibilities: washed city buses, ran basic diagnostics, changed tires, changed fluids, and did anything that was needed all the while learning how to do more involved repairs.

2012-2018
Nursing assistant at Washingtone Eastern State Hospital, a maximum security mental health hospital. Certified to train new hires (which happened often) and also EPRT (Emergency Patient Response Team) certified in my first year of working there.

2007 – 2012
Completed basic training for the United States Marine Corps. Finished MCT and MOS school to become a 0231 Intelligence Specialist. I served 2 tours in Iraq and 2 tours in Afganistan. During a deployment I injured my back and was offered a 0% disability medical discharge.

2006 – 2007
Attended fire fighting program at a community college.

2003 – 2005
Worked for a construction company, which exclusively dealt with the telephone and communications for “Pacfic Bell”, major telecom privoder in area. Primary role was underground construction to create viable conduits for telephone cable. I made foreman after 6 months in, and after 12 I was our second ever certified cable locator.

2001 - 2003
While attending High School I started working in shipping and receiving for a small company. After 6 month there I became the shipping and receiving training officer and would train the new hires or temporary employees when they would start.

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