Дмитро

DOLYNA
DMYTRO
SUPPORT MANAGER/SHIFT
MANAGER

WORK EXPERIENCE

Goolglobal /Shift manager
December 2023 - April 2024

Maintaining the department's performance.
Review chats, and quality of work.
Maintaining work documentation.
Distribution and issuance of bonuses .
Control of tasks (tickets) fulfillment

EDUCATION Goolglobal / Support manager
Institute of Ecology, Economics and November 2022 - December 2023
Law
Online customer support through communication
Bachelor's degree| September 2018 - channels: LiveChat, Telegram, mail.
May 2022 Prompt processing and and assistance in resolving
Бакалавр по специальности “Международная customer issues.
TECH . SKILLS
Экономика” Interaction with departments: payments, marketing,tech
support,anti-fraud.
Notion Compliance with established procedures and standards.
Excel Product health check.
Word
PP
HelpDesk
Senet / Support manager
LiveChat
September 2020 - October 2022

KEY SKILLS Communication with international partners through
communication channels:online chats , telegram , mail
- Discipline Interaction with departments: payments, tech support
- Stress tolerance Creation of requests (tickets) during critical situations
- Independent decision making Product performance monitoring
Responding to customer inquiries
Compliance with established procedures and standards
CONTACTS
Mail adress: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Adress: Kyiv , Darnytskyi District
Telegram: @ddolya1 LANGUAGES
English -B2
Russian - C2
Ukrainian - C2