Resume from May 12, 2024 File

Марія

Customer service representative

City of residence:
Kyiv
Ready to work:
Kyiv, Remote

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Mariia Dokhniak

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PROFILE

Bachelor in international economic relations, fluent English.
Responsibility, stress resistance, leadership, perseverance, team player, good communicative skills, logical
and quick thinking, creativeness, quick study

WORK EXPERIENCE

02/2023 – now StudyLess, Kyiv, Ukraine
Team Lead and English Mentor
 Managing a team of teachers – introduction to the job and further control and
assistance
 Conducting QA and creating plans for improvement
 Validating financial documentation
 Teaching (mentoring) students from A1 to C2 level of English

03/2023 – 07/2023 UTA, Kyiv, Ukraine (office + remote)
Project Manager Junior (Internship)
 working with documentation – drafting and translating (from/to English)
 maintaining communication between the customer and the contractor

07/2022 – 01/2023 Bank of Ireland, Carlow, Ireland
Welcome advisor:
 delivering service to both business and personal customers;
 building longstanding relations with customers and creating the first
impression;
 helping Ukrainians with opening their accounts and providing them with
consultations;
 recognizing and referring all the selling options that occur on a daily basis to
proper parties;
 recording and updating relevant customers` information;

07/2021 – 07/2022 “Global Freight Solutions”, Kharkiv, Ukraine
Logistics coordinator:
 maintaining and improving relationships with the existing customers,
searching for the new customers;
 finding qualified drivers and ensuring good quality of transportation;
 providing up-to-date information to the customers;
 drafting documents;
 setting the rate with both clients and drivers;

09/2019 – 05/2020 English school “EnglishWho”
English teacher:
 conducting classes in groups, levels taught - beginner to upper intermediate;
 organizing entertainment and educational activities for students – speaking
clubs, movie nights, mafia etc;
 creating assignments and conducting exams at the end of the course.
ACADEMIC EDUCATION

2018 – 2022 KHARKIV NATIONAL KARAZIN UNIVERSITY
Faculty of International Economic Relations and Tourism Business, Bachelor degree
in International Economic Relations
Main subjects:
 International economy
 International affairs
 Languages (English and German)
 Accounting and analysis of foreign economic activity

LANGUAGE + IT SKILLS

English Proficient level: C2
Ukrainian: Native
Russian: Native
MS Office (Word, Excel, Power Point).

INTERESTS + HOBBIES

Psychology, design, traveling, investments, dancing, sport, .

REFERENCES: available on request.

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