Марія
Customer service representative
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
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PROFILE
Bachelor in international economic relations, fluent English.
Responsibility, stress resistance, leadership, perseverance, team player, good communicative skills, logical
and quick thinking, creativeness, quick study
WORK EXPERIENCE
02/2023 – now StudyLess, Kyiv, Ukraine
Team Lead and English Mentor
Managing a team of teachers – introduction to the job and further control and
assistance
Conducting QA and creating plans for improvement
Validating financial documentation
Teaching (mentoring) students from A1 to C2 level of English
03/2023 – 07/2023 UTA, Kyiv, Ukraine (office + remote)
Project Manager Junior (Internship)
working with documentation – drafting and translating (from/to English)
maintaining communication between the customer and the contractor
07/2022 – 01/2023 Bank of Ireland, Carlow, Ireland
Welcome advisor:
delivering service to both business and personal customers;
building longstanding relations with customers and creating the first
impression;
helping Ukrainians with opening their accounts and providing them with
consultations;
recognizing and referring all the selling options that occur on a daily basis to
proper parties;
recording and updating relevant customers` information;
07/2021 – 07/2022 “Global Freight Solutions”, Kharkiv, Ukraine
Logistics coordinator:
maintaining and improving relationships with the existing customers,
searching for the new customers;
finding qualified drivers and ensuring good quality of transportation;
providing up-to-date information to the customers;
drafting documents;
setting the rate with both clients and drivers;
09/2019 – 05/2020 English school “EnglishWho”
English teacher:
conducting classes in groups, levels taught - beginner to upper intermediate;
organizing entertainment and educational activities for students – speaking
clubs, movie nights, mafia etc;
creating assignments and conducting exams at the end of the course.
ACADEMIC EDUCATION
2018 – 2022 KHARKIV NATIONAL KARAZIN UNIVERSITY
Faculty of International Economic Relations and Tourism Business, Bachelor degree
in International Economic Relations
Main subjects:
International economy
International affairs
Languages (English and German)
Accounting and analysis of foreign economic activity
LANGUAGE + IT SKILLS
English Proficient level: C2
Ukrainian: Native
Russian: Native
MS Office (Word, Excel, Power Point).
INTERESTS + HOBBIES
Psychology, design, traveling, investments, dancing, sport, .
REFERENCES: available on request.
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