Sandra

Sandra Oluwaseun Bassey
Warsaw, Mazowieckie, Poland

[open contact info](look above in the "contact info" section) +4869270243

[open contact info](look above in the "contact info" section)

Summary
I will like to describe myself as an industrious, onward thinking and innovative person. With several experiences I
have acquired in different innovative industries so far, I believe i have what it takes to form unforgettable aliances
in the professional world and in my career path
In addition to this, I have a strong desire to found a business and collaborate with other like minded people
towards the accomplishment of a shared mission and goal.

Experience
Recruiter
Profi Personal
Jan 2024 - Present (3 months)
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards,
social media, and networking events
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction
on both sides.
- Provided exceptional customer service to both candidates and clients, fostering long-term
partnerships.
- Leveraged LinkedIn Recruiter tool effectively, broadening network connections and identifying passive
candidates.

Customer Service Representative
Euroafrica Services
Mar 2023 - Dec 2023 (10 months)
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer
requirements.
- Promoted available products and services to customers during service, account management, and
order calls

Sales Service Representative
Capital Jets financial kiev
Feb 2021 - Feb 2022 (1 year 1 month)
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Boosted customer satisfaction rates by consistently exceeding expectations in product knowledge and
support.

Sandra Oluwaseun Bassey - page 1
 - Utilized CRM software tools efficiently for tracking progress towards individual objectives while
maintaining organized databases containing relevant client information.

Customer Service Representative
ORÍKÌ Group
May 2018 - Jul 2020 (2 years 3 months)
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their
visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient
office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education
Akademia Nauk Stosowanych Wyższa Szkoła Zarządzania i Administracji w
Opolu
Bachelor's Degree, Business Administration and Management, General
Sep 2023 - Present

Yaba College of Technology, Yaba, Lagos
Higher National Diploma, Accounting and Finance
Sep 2014 - Jun 2017

Aunty Ayo comprehensive Girls High School
High School Diploma, High School/Secondary Diplomas and Certificates
Sep 2001 - Sep 2007

Skills
Business-to-Business (B2B) • Sales • Customer Satisfaction • Customer Retention • Customer
Relationship Management (CRM) • Microsoft Excel • Customer Service • CRM Databases • Recruiting
• Hospitality Service

Sandra Oluwaseun Bassey - page 2