Arthur

ARTHUR DAVYDOV
Customer Support Specialist
EXPERIENCE

2021 - currently Avanquest | Kharkiv - Ukraine
Customer Support/Tech Support Specialist
Provide the precise solution for the needs of every individual or business
whether for productivity, entertainment, education or to manage data
more securely and efficiently.

CONTACTS Created and maintained tech documentation (user-guides//templates),
optimized PC HelpSoft Knowledge Base in tight collaboration with the
Content Writer team, created a detailed optimization report (Miro);
[open contact info](look above in the "contact info" section)
Prevented releases of the bugged software by timely locating and
reporting different defects through the BTS system (Jira);
Mastered the testing process of desktop and web applications
[open contact info](look above in the "contact info" section)
(PDF/Photo editors, Utility programs).
Implemented testing tools (Browserstack) into the Customer Support
Arthur Davydov procedures that enhanced productivity in problem-solving;

2020 - 2021 SIMCORD LLC | Kharkiv - Ukraine
PROFESSIONAL SKILLS Customer Support Specialist
Practical product researching (blockchain technologies).
Technical Support (Customer Support) and
assistance with connection issues, slow Implemented improvements within the company's E-commerce
performance, inability to access data, or project (as a member of the customer/tech support team);
Created and maintained tech documentation for the products of the
inefficient programs;
company within the corporate knowledge base (Confluence);
Troubleshooting; Reported raw releases directly to developers. Enhanced the quality of
Walking customers through software the product and the number of satisfied users.

installation and launching newly installed 2019 - 2020 Football Ticket Net | Kharkiv - Ukraine
programs for the first time; Customer Support Specialist
Creating//Supplying technical documentation Provided services related to buying and selling tickets for sold-out or
to customers and end-users and making hard-to-get football events:

recommendations to customers for hardware Provided precise support to EU/US customers starting from buying
changes if a computer cannot support a tickets, further delivery right to the customer and up to the end of the
football match;
particularly needed software program;
Increased the number of satisfied customers;
Customer Satisfaction; Increased the income of the company.
BTS Jira, Confluence//Google docs//Miro;
March 2019 - June 2019 ZONE3000 | Kharkiv - Ukraine
Quality Assurance (QA/QC); Customer Support Specialist
Collaboration with co-workers to diagnose
Provided Domain registration/Web hosting services;
and solve problems;
Provided services to facilitate privacy and data security for
Prioritizing a workload to ensure the most communications over the Internet (SSL/TLS protocols);
critical issues are resolved first; Maintained tech documentation for the products of the company
within the corporate knowledge base (Confluence).
Documenting standard support procedures
that co-workers may follow;
EDUCATION
CRM systems (Zendesk//Zendesk Chat//Agent
Workspace). Master Degree in "International Economics"| 2 0 1 8 - 2 0 1 9
V. N. Karazin Kharkiv National University
PERSONAL SKILLS
“International Economic Relations"

-Excellent communication skills; Bachelor Degree in "Construction" | 2 0 1 5 - 2 0 1 7
-High-stress resistance; O. M. Beketov National University of Urban Economy in
-Ability to work in a team/independently; Kharkiv
-High learning ability. “Underground communications engineering"