Віталій

KOPUSYAK
VITALIY
SUPPORT MANAGER
CHATBOT ENGINEER

@vitikkkkk
PERSONAL QUALITIES
Hardworking and responsible: I always strive to exceed
[open contact info](look above in the "contact info" section)
expectations and achieve the best results in every task.

Ukraine, Uzhgorod
Team spirit and support for colleagues: I actively help
newcomers by sharing knowledge and experience to foster
EDUCATION team development.

SOFTWARE ENGINEERING Positivity and openness: easily build communication within
2019 - 2023 the team, creating an atmosphere of friendliness and
support.
Uzhhorod National University
WORK EXPERIENCE
LANGUAGE SKILLS
NDA Mar. 2024 - Present
Bot Engineer
Ukrainian
Creating chatbots for platforms such as LiveChat and Zendesk.
Native
Russian Integrating chatbots into messaging apps like Telegram, Facebook
Messenger, WhatsApp, and others.
Fluent
Developing user-friendly chatbot architectures from scratch to ensure
English players can easily find answers to most questions.
B1 Translating existing chatbots into multiple languages.

Providing ongoing maintenance and support to ensure chatbot
functionality.

NDA Mar. 2023 - Mar. 2024
Customer Support Manager (iGaming)
Help Desk
LiveChat
SoftSwiss CRM

FREELANCE 2020 - Present
Graphic Designer, Video Editor
Adobe After Effects, Adobe Premiere Pro, Adobe Audition
Adobe Illustrator, Adobe Photoshop, Adobe Lightroom