Вероніка

Veronica
vm Melnykova
Database Operator

Professional Summary
Detail-oriented team player with strong
organizational skills. Ability to handle multiple
Contact
projects simultaneously with a high degree of
accuracy. To seek and maintain full-time position Address
that offers professional challenges utilizing Iasi, 507184 RO
interpersonal skills, excellent time management Phone
and problem-solving skills. [open contact info](look above in the "contact info" section)

E-mail
Work History melnikovaveronika1997@gm
ail.com
2021-05 - Database Operator
2024-03 LLC "Telekart-device", Odessa, Ukraine (Remote)
Troubleshot complex issues, identifying root
Skills
causes and providing effective resolutions for
enhanced system stability. SQL
Conducted ongoing assessments of existing HTML & CSS
infrastructure conditions to identify areas Excel and pivot tables
requiring improvement or enhancement.
Microsoft Windows and
Contributed to successful audits by
Office
meticulously documenting procedures,
Adope Acrobat
configurations, and change logs related to
Adobe Photoshop
database operations.
Facilitated smooth data migration processes Google Workspace
between various platforms using ETL tools and Teamwork and
methodologies. Collaboration
Inserting and transferring products into the
enterprise database, maintaining the ones. Languages
Creating documentation for the products
Ukrainian: Native language
2019-07 - Customer Service Manager in an Russian
2020-01 Online Store
Proficient (C2)
RedHead Family Corporation, Odessa, Ukraine
English
Improved response times for customer inquiries
 with efficient ticketing system management
Upper intermediate (B2)
and prioritization techniques.
Developed relationships with key clients, Polish

ensuring their needs were met consistently and
Intermediate (B1)
promptly.
Maintained detailed records of interactions
with clients, allowing for easy retrieval when
needed during follow-up communications or
escalations.
Managed complex customer issues effectively,
navigating multiple internal resources to
identify and implement the best possible
solutions.
Resolved customer complaints while prioritizing
customer satisfaction and loyalty.
Followed through with client requests to resolve
problems.

Education
2019-07 Bachelor of Science: Software
Engineering
Odessa National Polytechnic University - Odesa,
Ukraine

Certifications
2020-11 QA Manual, Hillel ITschool

Interests
Fitness

Fashion history