Марія

Customer support representative, 50 000 UAH

Considering positions:: Customer support representative, Support manager, Customer success specialist
Employment type:: full-time
Age:: 23 years
City of residence:: Lviv
Ready to work:: Remote

Contact information

The job seeker has provided: Phone numberEmailMessenger

You can get this candidate's contact information from https://www.work.ua/resumes/14642185/

Work experience

Customer Support Consultant

from 08.2025 to 08.2026 (1 year)
3 Shape, Дистанційно (IT)

Provided technical support for 3Shape hardware and software via
phone, email, and remote sessions.

Managed cloud subscription accounts, guiding customers through
renewals and cancellations.

Documented customer interactions, ticket history, and resolution
steps in CRM.

Diagnosed and troubleshot customer issues, escalating
complex technical queries to specialized teams as needed.

Collaborated with internal departments and team members to
ensure seamless problem resolution.

English teacher

from 07.2024 to now (2 years 4 months)
Preply (Освіта, наука)

Education

Київський національний університет імені Тараса Шевченка

Право, Київ
Higher, from 2020 to 2024 (4 years)

Knowledge and skills

Гнучкість
Комунікабельність
Здатність до навчання
Відповідальність
Емпатійність
Викладання англійської мови
Тайм-менеджмент
Пунктуальність
Робота в команді
Робота з клієнтами

Language proficiencies

English — advanced