Маргарита

Маргарита Назаренко

Date of birth: 23/06/2004 Place of birth: Ukraine Nationality: Ukrainian Gender: Female Phone number:

[open contact info](look above in the "contact info" section) (Mobile) Email address: [open contact info](look above in the "contact info" section)

WORK EXPERIENCE

NDA – UKRAINE
TECHNICAL SUPPORT – 16/02/2023 – CURRENT
• Consulting company clients on P2P issues, transaction acquiring,
• Identifying and analyzing transaction logs in detail to quickly resolve technical issues.
• Training and mentoring new technical support staff.
• Developing and updating detailed guides and documentation for colleagues.
Using and supporting Zendesk, Agora, Grafana, and Jiга systems for technical support.
• Recording and systematizing technical support errors for further analysis and process improvement.
Collaborating with various departments within the company to quickly resolve customer issues and improve service.
Consulting with customers on technical aspects and product integration.
Optimizing technical support processes by implementing
automated scripts for faster problem resolution.

– UKRAINE
CUSTOMER SUPPORT – 05/01/2022 – 01/01/2023
• Maintaining high-quality communication with customers to resolve their support requests and issues.
• Actively promoting the company's promotions and bonuses to customers through effective consulting.
• Collaborating with technical and other departments to comprehensively resolve customer issues.
Analyzing customer feedback to improve service quality and increase satisfaction.
• Handling incoming calls and customer emails to respond promptly to their requests.
• Conducting customer surveys to gather information about their experiences and needs.

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH B2 B2 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user