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Лія

Customer Support Representative, 25 000 UAH

Employment type:
full-time
Age:
37 years
City:
Kharkiv

Contact information

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Work experience

English Copywriter

from 08.2023 to 03.2024 (8 months)
MixDigital, Дистанційно (Маркетинг, реклама, PR)

Writing and translating articles from English to Ukrainian and Russian and vice versa, creating presentations, writing LinkedIn posts.

Email Marketing Manager

from 08.2018 to 04.2019 (9 months)
Hostings.info, Дистанційно (IT)

Engaging new English-speaking customers through e-mail and SMM marketing, communicating with clients on their services and expanding their cooperation with the project, and suggesting ideas on the project’s development and promotion.

Customer Support Representative

from 06.2012 to 07.2014 (2 years 2 months)
Zone3000, IT company, Харків (IT)

Technical support – customer consultancy and solving customers’ technical issues, managing services (domains, hosting packages, websites), writing user guides, managing financial operations, writing articles for the company’s blog, preparing monthly statistical reports, teaching and supervising newbees.

Education

Харківський Національний Університет імені В.Н. Каразіна

Соціологічний, Харків
Higher, from 2006 to 2031 (25 years)

Knowledge and skills

  • Microsoft Copilot
  • Understandability
  • Стресостійкість
  • Відповідальність

Language proficiencies

  • English — fluent
  • French — average

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