Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18528456/

Work experience

Customer support representative

from 03.2016 to 04.2026 (10 years 2 months)
Depositphotos (IT)

Customer support agent

from 08.2015 to 03.2016 (8 months)
Wentrum, Київ (IT)

• Delivered real-time customer support across multiple channels
• Handled challenging customer situations and order-related issues
• Maintained accurate customer records and communication history
• Supported customer retention through consistent follow-up

Customer support manager

from 03.2014 to 01.2015 (11 months)
OCM-Kiev Ltd., Київ (Фінанси, банки, страхування)

• Consulted customers on company services and offers
• Tracked customer interactions and maintained CRM records
• Supported customer acquisition and retention efforts

English translator

from 02.2014 to 03.2016 (2 years 2 months)
CharmingDate, Київ (Пошук персоналу, HR)

• Provided written and live interpretation for international clients
• Managed communication between clients and company representatives
• Organized visits, documentation, and logistics for foreign guests
• Coordinated translators and ensured quality of interpretation
• Built client relationships and encouraged repeat engagement

Education

НПУ імені Драгоманова

Германістика, спеціальність "Перекладач з англійської"., Київ
Higher, from 2010 to 2015 (5 years)

Additional education and certificates

Programming courses — Kyiv Polytechnic University

2008

Knowledge and skills

• Communicability
• Active listening
• Conflict resolution
• Conflict settlement
• Adaptability
• Ability to work in multitasking mode
• Team Collaboration
• Clear Written Communication
• Ticketing Systems
• Management of CRM
• Написання bug reports
• Customer Onboarding
• Email / Chat Support

Language proficiencies

• English — advanced
• Ukrainian — fluent