Personal information hidden

Sergey Boronin

Personal Information
Address: 62 Hvardiytsiv Shironinciv Str, Kharkiv, 61136, Ukraine
Mobile: [open contact info](look above in the "contact info" section)
Telegram: @murkator
Email: [open contact info](look above in the "contact info" section)

Objective
As an experienced professional with a background in Amazon account management, customer support, and technical operations, I am confident that my expertise aligns perfectly with the Amazon Account Manager role requirements. I seek to leverage my knowledge and skills to drive growth, optimize operations, and enhance customer satisfaction.
Education
Kharkiv Polytechnic Institute, Department of Physical Engineering
Diploma with Honors
Business Study Program, Cincinnati, Ohio, USA
Work Experience
B&Q (UK)/ Selling Dream ltd. (UK)
E-commerce Marketplace Analyst (Contract) | 04/2026 – 05/2026
• Developed a comprehensive Excel-based framework for performance auditing and strategic tracking of PPC campaigns.
• Built end-to-end KPI dashboards to monitor and analyze historical trends, maximizing ad spend efficiency.
• Performed deep data analysis and catalog segmentation to identify growth opportunities and actionable business insights.
• Formalized performance audit procedure.

Amazon/ E-Gate Germany GmbH
Amazon Listing Specialist | 09/2025 – 03/2026
• Monitored cross-platform orders and shipments (Amazon / OTTO / Temu), ensuring operational consistency;
• Detected and resolved abnormal orders to maintain workflow stability;
• Controlled daily shipment deadlines and tracked SLA compliance;
• Created and prepared FBA shipments based on Sales team requests;
• Coordinated order processing and logistics flow across multiple marketplaces.

Amazon / AmzProfessional
Account Manager, PL | 09/2023 - 10/2024
• Created and optimized product listings, including SEO-optimized titles and bullet points, utilizing A/B testing and performance analysis.
• Monitored and maintained Account Health Rating (AHR) to ensure compliance with Amazon’s performance standards.
• Conducted competitor analysis, tracking Buy Box status, pricing, BSR, and review count to refine strategy.
• Optimized PPC campaigns to improve ACOS, TACOS, CTR, ROI, and CVR.
• Managed support cases with Amazon Seller Support, resolving listing and account-related issues.
• Controlled inventory across Manage Inventory, Prep Center, and Production.
• Addressed customer feedback, reviews, and return requests to maintain a positive seller rating.
• By implementing Amazon’s internal tools, I increased sales by 16% compared to the previous year's period.

Amazon / Nextdoor Store
Account Admin | 04/2022 - 05/2023
• Launched 3 new products: Sckinceuticals Moisturizing & Age Advanced Cream (US marketplace), Baofeng Two-Way Radio (EU marketplace), Dewalt Powertool (US marketplace) by creating listings, managing media content, and running PPC campaigns.
• Updated product images and enhanced content (A+ Content, Brand Story, SEO optimization).
• Managed promotional activities, including Prime Discounts, Coupons, and Lightning Deals.
• Performed WEEE certification and got a registration number (EU marketplace) for selling portable radios on Amazon.
• Processed reimbursement claims for lost or damaged inventory.
• Analyzed Performance Notifications. Resolved Policy Violations and Shipping issues.
• Resolved and fixed stranded inventory issues to maintain product availability.

Amazon / EASYFEET
Customer & Technical Support Manager, PL | 09/2021 - 01/2022
• Ensured accuracy of product information (titles, bullet points, descriptions, A+ content, pricing).
• Monitored listing changes using Helium 10 and Sellerboard Alerts.
• Tracked Voice of the Customer metrics, including return rates and customer reviews.
• Removed hijackers via Brand Registry and Public Report options.
• Managed Account Health, handling support cases and issue resolution.
• Indexed relevant keywords to enhance product visibility.
• Submitted removal requests for negative reviews and feedbacks, when eligible under Amazon’s policies.
• Responded to customer inquiries through Amazon Messaging.

Key Skills & Competencies
• Amazon Seller Central: Extensive experience in listing creation, inventory management, and promotional strategies.
• PPC Campaign Management: Skilled in optimizing ad performance to enhance ACOS, TACOS, CTR, ROI, and CVR.
• Customer Support: Expertise in handling feedback, refunds, and returns via Zendesk and Amazon messaging tools.
• Data Analysis & Reporting: Proficient in analyzing key metrics to derive actionable insights.
• Cross-functional Collaboration: Ability to coordinate across SEO, PPC, Logistics, and Design teams.
• SEO & Listing Optimization: Advanced knowledge of Amazon search optimization and customer engagement strategies.

Personal Qualities
• Problem-solving mindset: resolved 95% of account issues within SLA.
• Proactive, adaptable, and problem-solving oriented.
• Collaborative team player with a strategic approach to challenges.

Special Skills
• Languages: Fluent in English.
• Technical Knowledge: Understanding of TCP/IP, system administration (SUN Solaris).
• Software Proficiency: Advanced user of Excel, Helium 10, Keepa, Sellerboard, SellerSprite, Lingxing OMS.