Алексей

OLEKSII KRAVTSOV
Customer Support | Live Chat Support | Sales Support | Technical Support
Zaporizhzhia, Ukraine | Open to remote full-time work | Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Customer Support / Sales Support specialist with hands-on experience in live-chat support, marketplace support, client communication, computer club administration, sales, and PC assembly. Worked in support for Lis-Skins, helping users with payments, orders, accounts, Steam trades, transaction delays, and marketplace-related questions. Strong at written communication, clear explanations, multitasking, and keeping a calm tone with stressed customers.
KEY SKILLS
Live-chat customer support
Client communication
Written English support
Sales support
Problem solving
Complaint handling
Marketplace/order support
PC hardware knowledge
Basic troubleshooting
Payments & account questions
Multitasking
Macros/templates adaptation
Attention to detail
CRM/support tools learning
AI tools for productivity
WORK EXPERIENCE
Customer Support Representative / Support Manager - Lis-Skins Marketplace 2025
• Provided live-chat/text support for users of a gaming and digital-goods marketplace.
• Handled questions about payments, orders, accounts, transaction delays, Steam trade offers, trade holds, and security situations.
• Explained platform rules and next steps clearly, using support macros/templates while adapting replies to each case.
• Worked with complaints and misunderstandings while keeping communication polite, accurate, and calm.
Computer Club Administrator - Computer Club / Gaming Center 2024-2025
• Assisted customers with payments, bookings, PC usage, games, accounts, and everyday questions.
• Solved basic PC, software, game, and network-related issues during shifts.
• Maintained order, supported a comfortable client experience, and worked in a fast multitasking environment.
PC Assembly & Resale - Self-Employed / Private Sales 2023-2025
• Selected compatible PC components for different budgets, assembled computers, checked hardware, and prepared PCs for sale.
• Communicated with buyers, explained specifications in simple language, and helped customers choose suitable configurations.
Sales Experience - Clothing / Private Sales 2023-2024
• Communicated with customers, answered product and pricing questions, handled objections, and supported product selection.
Loader / Warehouse Assistant - Temporary Work 2023
• Performed physically demanding tasks that required discipline, reliability, responsibility, and work under pressure.
LANGUAGES
Ukrainian - Native | Russian - Fluent | English - Working written English / Pre-Intermediate, actively improving spoken communication
REMOTE WORK READINESS
Ready for remote full-time work, rotating shifts, weekends, onboarding training, and international entry-level roles. Reliable setup for remote work: PC, separate laptop, mobile internet/hotspot, and EcoFlow backup power station.
ADDITIONAL INFORMATION
Motivated to grow in customer support, sales support, technical support, online-store support, and marketplace support roles. Ready to learn internal systems, CRM tools, documentation processes, product knowledge, and company standards quickly.