Umeh

Kenneth
Client Manager | Customer Success Specialist | Account Support Specialist
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Nigeria Available for Remote Work

@Christopher_kenneth1

Professional Summary
Customer-focused Client Manager with experience in customer support, client relationship management, and
administrative operations. Skilled at building positive client relationships, resolving customer issues,
maintaining CRM records, coordinating with internal teams, and ensuring high levels of customer satisfaction.
Strong communication, organizational, and analytical skills with the ability to manage multiple priorities in
fast-paced remote environments. Dedicated to delivering exceptional service and contributing to business
growth.

Professional Experience
Client Support Specialist, Freelance / Remote Projects 2024 – Present
Managed customer inquiries through email, chat, and online communication.
• Remote
Built positive relationships with clients by providing timely and professional
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support.
Maintained accurate customer records using CRM systems.
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Assisted clients with account-related questions and service requests.
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Coordinated with internal teams to ensure customer issues were resolved
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efficiently.
Followed up with customers to ensure satisfaction and maintain long-term
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relationships.
Documented customer interactions and updated internal systems.
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Administrative Support Assistant, Freelance 2023 – 2024
Organized customer records and business documentation.
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Maintained spreadsheets and generated reports.
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Assisted with scheduling, file management, and operational support.
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Ensured data accuracy and confidentiality.
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Supported daily administrative and client-related activities.
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Education
Bachelor of Engineering (B.Eng.) – Civil Engineering, University of Nigeria, Nsukka (UNN)
In Progress
Core Skills
Client Relationship Management Customer Success
Account Management Customer Support
CRM Management Client Onboarding
Email & Chat Support Phone Communication
Problem Solving Conflict Resolution
Customer Retention Data Entry
Documentation Microsoft Excel
Microsoft Word Google Sheets
Google Docs Time Management
Multitasking Attention to Detail
Team Collaboration Administrative Support
Business Communication

Technical Skills
Microsoft Office Google Workspace
Word, Excel, Outlook Docs, Sheets, Drive

CRM Systems Email Management

Internet Research Data Management

Windows

Languages
English
Fluent

Personal Strengths
Excellent communication skills Customer-oriented mindset
Strong organizational skills Analytical thinking
Problem-solving ability Responsible and dependable
Fast learner Detail-oriented
Ability to work independently and within a team Adaptable to new technologies and business
processes

Additional Information
Available for full-time remote work.
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Comfortable working with international clients and remote teams.
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Reliable laptop and stable high-speed internet connection.
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Committed to delivering excellent customer service and building long-term client relationships.
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Quick to learn new CRM systems, business applications, and company processes.
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