Umeh
Call center operator
- Considering positions:
- Call center operator, IT-specialist
- Age:
- 26 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/19489494/
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Call Center Coordinator | Lead Generation Specialist | Remote Team Coordinator
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Professional Summary
Motivated Call Center Coordinator with 4 years of experience in customer service, call center operations, lead
generation, and remote team coordination. Experienced in organizing remote workflows, monitoring operator
performance, maintaining CRM records, and ensuring excellent customer communication. A fast learner with
strong leadership, organizational, and problem-solving skills who thrives in remote international teams.
Professional Experience
Call Center Operator & Team Coordinator 2022 – Present
Coordinate the daily work of remote call center operators.
• Remote
Monitor team productivity and performance.
•
Support B2B lead generation campaigns.
•
Maintain accurate CRM records and customer databases.
•
Prepare daily and weekly reports.
•
Assist with onboarding and supporting new operators.
•
Communicate effectively with managers and team members.
•
Help improve workflow efficiency and service quality.
•
Customer Support Representative 2020 – 2022
Handled customer inquiries through phone, email, and chat.
• Remote
Resolved customer issues professionally.
•
Updated customer records using CRM software.
•
Maintained high customer satisfaction.
•
Worked successfully in a fully remote environment.
•
Core Skills
Call Center Operations Remote Team Coordination
B2B Lead Generation Customer Service
CRM Management Microsoft Excel
Microsoft Word Google Sheets
Google Docs Data Entry
Internet Research Performance Reporting
Team Leadership Email Communication
Zoom Telegram
Slack Microsoft Teams
Time Management Problem Solving
Multitasking
Technical Skills
CRM Software Microsoft Office Suite
Google Workspace Zoom
Telegram Slack
Microsoft Teams
Personal Strengths
Personal Strengths
Excellent communication
•
Leadership
•
Strong organizational skills
•
Attention to detail
•
Fast learner
•
Reliable and responsible
•
Adaptable
•
Team player
•
Ability to work independently
•
Additional Information
Additional Information
Available for full-time remote work.
•
Comfortable coordinating international remote teams.
•
Ready to start immediately.
•
Fluent in English.
•
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Консультант контакт-центру
Remote -
Оператор call-центру
25000 UAH, Remote -
Оператор кол-центру (вхідна лінія, чати)
20000 UAH, Remote -
Фахівець контакт-центра
14000 UAH, Remote -
Консультант контакт-центра
Remote, Ivano-Frankivsk -
Фахівець контакт-центра
Remote
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The candidate's resume is posted at https://www.work.ua/resumes/19489494/