Тамара

Turchyna Tamara
Customer Support Specialist | Account Manager | Operations Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv, UA, Ukraine

Summary Skills
Results-oriented professional with 8+ years of experience in operations Problem Solving Advanced
management, account management, sales, and customer relations.
Experienced in coordinating remote teams, managing client Operations Management Advanced
relationships, improving workflows, and optimizing business
processes. Skilled in communication, problem-solving, CRM systems,
and delivering high-quality customer experiences. Customer Support Advanced

Communication Skills Advanced
Experience
Team Coordination Advanced
Operations Manager Jan 2025 - May 2026
Three Minutes CRM Software Advanced
Remote
Coordinated remote teams, managed workflows, and improved Sales Strategy Advanced
operational processes. Organized schedules, monitored tasks, and
ensured timely project completion. Developed guidelines and
optimized communication between teams and clients. Client Relationship Advanced
Management
Account Manager (Amazon Jan 2022 - Dec 2024
Marketplace) Languages
E-commerce Company
Remote English Intermediate
Managed Amazon seller accounts, daily operations, listings, and
performance metrics. Analyzed sales data and optimized processes to Ukrainian Native
improve account performance. Coordinated with suppliers, customers,
and internal teams to resolve issues.
Real Estate Agent, Park Lane Jan 2016 - Jan 2022
Park Lane
Kyiv
Managed client relationships and supported customers throughout the
transaction process. Negotiated deals, handled objections, and
provided tailored solutions. Conducted market research and managed
multiple clients simultaneously.

Education
UI/UX Design
IT School GoIT
2024 - 2025 Kyiv, Ukraine
Master’s Degree in Law
Kyiv National University of Culture and Arts
2011 - 2017 Kyiv, Ukraine