Sofiia

Sofiia Polovenko
CLIENT RELATIONSHIP M ANAGER
(CRM SPECIALIST)
/ ACCOUNT COORDINAT OR

WORK EXPERIENCE
Kids Club Supervisor
Gloria Hotels&Resorts /InterContinental Resort
May 2015 - Nov 2023
Supervised and led a team of Kids Club
animators and childcare staff to ensure
smooth daily operations.
Organized special family events, theme days,
and evening entertainment shows.
PROFILE Maintained a safe, clean, and welcoming
Driven and results-oriented CRM Manager environment for all children and staff.
actively seeking my next role to build Communicated effectively with parents,
strong customer relationships and optimize addressing inquiries, gathering feedback, and
lifetime value. Passionate about resolving concerns professionally.
automating retention workflows,
segmenting audiences, and turning data Support Manager / CRM Manager
into actionable growth strategies. Ready to IT Project | Jan 2024 - Aug 2026
deliver immediate impact! Handled initial incoming inquiries and qualified
incoming leads to ensure high-quality prospect
SKILLS routing.
Served as the primary bridge between clients
Project Management & Cross- and the sales team.
functional Collaboration
Problem-Solving & Adaptab EDUCATIONAL HISTORY
CRM Operations & Management Project Manager
WizeClub| Jun 2023 - Oct 2023
Email Communication &
Studied project planning, coordination, and
Campaigns
ethics
Worked with various startups on launching
new apps and services
Bachelor Diploma
Sep 2010 - Jun 2014
National Agrarian University of Ukraine, Mykolaiv, Ukraine
in 2014 completed the full course of Mykolayiv National
Agrarian University having specialized in
"Professional training (General production and processing of
agricultural products)" and obtained
qualification of bachelor of engineer‑teacher.

TG @Sofinsofo [open contact info](look above in the "contact info" section)