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Sofiia
Support manager
- Considering positions:
- Support manager, HR-менеджер, рекрутер, менеджер роботи з клієнтами, менеджер з підтримки клієнтів, менеджер маркетплейсів, тим лід, спеціаліст підтримки користувачів, агент підтримки користувачів, менеджер підтримки користувачів
- Age:
- 33 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/19858144/
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Sofiia Polovenko
CLIENT RELATIONSHIP M ANAGER
(CRM SPECIALIST)
/ SUPPORT MANAGER
WORK EXPERIENCE
Support Manager / CRM Manager
IT Project | Jan 2024 - Aug 2026
Performed KYC and identity verification of
customers.
Served as the primary bridge between clients
and the sales team.
Providing technical support to customers via
chat, email, and other communication
PROFILE channels
Managed and updated customer information
Driven and results-oriented CRM Manager using CRM systems and Google Sheets.
actively seeking my next role to build Kids Club Supervisor
strong customer relationships and optimize Gloria Hotels&Resorts /InterContinental Resort
lifetime value. Passionate about May 2015 - Nov 2023
automating retention workflows, Supervised and led a team of Kids Club
segmenting audiences, and turning data
animators and childcare staff to ensure smooth
into actionable growth strategies. Ready to
deliver immediate impact! daily operations.
Organized special family events
SKILLS Maintained a safe, clean, and welcoming
environment for all children and staff.
Project Management & Cross- Communicated effectively with parents,
functional Collaboration addressing inquiries, gathering feedback
Problem-Solving & Adaptab
CRM Operations & Management EDUCATIONAL HISTORY
Email Communication & Project Manager
WizeClub| Jun 2023 - Oct 2023
Campaigns
Studied project planning, coordination, and
ethics / Worked with various startups on
LANGUAGES launching new apps and services
Bachelor Diploma
Sep 2010 - Jun 2014
Ukrainian — Native
National Agrarian University of Ukraine, Mykolaiv, Ukraine
Russian — Native
in 2014 completed the full course of Mykolayiv National
English — Upper-Intermediate (B2)
Agrarian University having specialized in
Turkish — Upper-Intermediate (B2)
"Professional training (General production and processing of
Italian — Beginner (A1)
agricultural products)" and obtained
qualification of bachelor of engineer‑teacher.
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) TG @Sofinsofo
CLIENT RELATIONSHIP M ANAGER
(CRM SPECIALIST)
/ SUPPORT MANAGER
WORK EXPERIENCE
Support Manager / CRM Manager
IT Project | Jan 2024 - Aug 2026
Performed KYC and identity verification of
customers.
Served as the primary bridge between clients
and the sales team.
Providing technical support to customers via
chat, email, and other communication
PROFILE channels
Managed and updated customer information
Driven and results-oriented CRM Manager using CRM systems and Google Sheets.
actively seeking my next role to build Kids Club Supervisor
strong customer relationships and optimize Gloria Hotels&Resorts /InterContinental Resort
lifetime value. Passionate about May 2015 - Nov 2023
automating retention workflows, Supervised and led a team of Kids Club
segmenting audiences, and turning data
animators and childcare staff to ensure smooth
into actionable growth strategies. Ready to
deliver immediate impact! daily operations.
Organized special family events
SKILLS Maintained a safe, clean, and welcoming
environment for all children and staff.
Project Management & Cross- Communicated effectively with parents,
functional Collaboration addressing inquiries, gathering feedback
Problem-Solving & Adaptab
CRM Operations & Management EDUCATIONAL HISTORY
Email Communication & Project Manager
WizeClub| Jun 2023 - Oct 2023
Campaigns
Studied project planning, coordination, and
ethics / Worked with various startups on
LANGUAGES launching new apps and services
Bachelor Diploma
Sep 2010 - Jun 2014
Ukrainian — Native
National Agrarian University of Ukraine, Mykolaiv, Ukraine
Russian — Native
in 2014 completed the full course of Mykolayiv National
English — Upper-Intermediate (B2)
Agrarian University having specialized in
Turkish — Upper-Intermediate (B2)
"Professional training (General production and processing of
Italian — Beginner (A1)
agricultural products)" and obtained
qualification of bachelor of engineer‑teacher.
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The candidate's resume is posted at https://www.work.ua/resumes/19858144/