Маріанна

Marianna Doroshevych
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Dedicated and detail-oriented professional with experience in customer service, client support, and administrative operations across diverse work environments. Skilled in managing high-volume inquiries, maintaining accurate records, and coordinating daily operations in fast-paced settings. Committed to delivering clear communication and reliable, high-quality service.

EXPERIENCE
July 2026 – Present
On-Call Interpreter, Association for New Canadians, Canada
• Interpret spoken conversations accurately between clients and service providers in a variety of settings
• Assist clients with completing forms, understanding documents, and accessing available services
• Maintain accurate scheduling records and documentation related to interpreting assignments
• Respond promptly to interpreting assignments while adhering to professional standards, ethical guidelines, and confidentiality requirements
October 2024 – Present
Fashion Department Manager, Wal-Mart Canada Corp., Canada
• Provide exceptional customer service and resolve customer concerns in a high-volume retail environment
• Supervise and support fashion department associates to ensure efficient operations and customer satisfaction
• Assist with staff training, onboarding, and performance support
• Maintain merchandising standards, inventory presentation, pricing accuracy, and departmental organization while ensuring compliance with company policies and procedures
September 2021 – May 2022
Recruiter, Foxly Ltd., Ukraine
• Sourced, screened, and recruited qualified candidates for manufacturing positions in Hungary and Slovakia
• Reviewed applicant documentation to ensure compliance with immigration, employment, and client requirements
• Coordinated candidate communications and supported onboarding activities throughout the hiring process
• Maintained accurate recruitment records and applicant databases while collaborating with clients to identify staffing needs and recruitment solutions
January 2019 – September 2021
Call Centre Operator, Zakarpattiaoblenergo, PJSC, Ukraine
• Responded to a high volume of customer inquiries regarding billing, payments, and utility services
• Resolved customer concerns professionally and empathetically while providing accurate information and service solutions
• Documented customer interactions, updated account information, and processed service requests accurately
• Assisted with training new employees and promoted high customer service standards and team performance
January 2018 – January 2019
Social Worker, Uzhhorod State Territorial Social Centre, Ukraine
• Assisted clients with completing applications and determining eligibility for social support programs and services
• Managed confidential client files and maintained accurate electronic records in accordance with organizational policies
• Prepared reports, correspondence, and case documentation to support service delivery and case management
• Conducted intake assessments, coordinated referrals to appropriate community resources, and supported daily administrative operations

EDUCATION
July 2016
Bachelor’s degree in Secondary Education (Musical Art), Ternopil National Pedagogical University, Ukraine

SKILLS
• Organization
• Communication
• Attention to detail
• Problem-solving
• Customer service
• Reliability
• CRM Systems
• Microsoft Office Suite

LANGUAGES
English (advanced), Ukrainian (native)