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Work experience

Операційний директор/ директор з розвитку бізнесу

from 03.2016 to now (8 years 3 months)
MORIS GROUP, Київ (Юриспруденція/консалтинг)

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• German — beginner

Additional information

Podzigun Olena Leonidivna

Date of Birth: 14 of March 1987

Work experience:
March 2016 — March 2022

MORIS GROUP Law Company
COO
Set comprehensive goals for performance and growth
Establish policies that promote company culture and vision
Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
Lead employees to encourage maximum performance and dedication
Evaluate performance by analyzing and interpreting data and metrics
Write and submit reports in all matters of importance

March 2013-
April 2014 LLC “First logistics company”
Main responsibilities:
1.Assisting the head of the company on legal issues.
2.Organizing vacations, business trips, travels (visa support, transfer, hotel, tickets reservations.
3.Preparing documents, letters for the head of the company.
4.Dealing with office equipment.
5.Scheduling day (reminders) to the head of the company.
6.Providing the necessary research on the orders of the head of the company.
7.Perform other tasks of the head of the company.

2012 (Jun-Oct) Law firm “Lavrynovych and partners”
legal secretary
Main responsibilities:
1.Accomplishment of assignments set by the head and the supervisor.
2.Technical assistance to the supervisor (copy, printing, scanning etc.)
3.Abidance of confidentiality of incoming and outgoing information.
4.Organization of trips and assignments of the supervisor (visa support, hotel reservation, transfer assistance).
5.Preparation of documents and materials required for the work of the supervisor.
6.Preparation of the emails, requests, answers to the letters and other documents.
7.Performance of individual assignments of the supervisor, etc.
2011Oct-
2012Jun Law firm “Lavrynovych and partners”
secretary
Main responsibilities:
1.Maintain documentation, registration of incoming / outgoing correspondence.
2.Make a written translation from / into English documents, contracts, articles, etc.
3.Perform reception of visitors by placing guests in the meeting room and provide them with drinks (tea, coffee, water).
4.Provide timely communication with other organizations and individuals on the current activity of the head, a partner company (telephone, fax, etc.).
5.Provide timely booking meeting rooms and office vehicle in accordance with the planned meetings of employees of the company.
6.Provide organizational support to meetings.
Provide the necessary copying work, and conduct the necessary destruction of documents.
7.Perform reception and forwarding each incoming call, including the implementation of forwarding to mobile phones head and partners.
8.Provide recorded telephone messages and pass them on time management firms.
9.Perform other tasks on the current management of the company.

2010Aug -
2011 Sept Toyota Center Vinnitsa
Customer responsible manager
Main responsibilities:
1.Collection of internal and external information related to client work.
2.Ensuring communication at stages of buying a car service to service, with the aim of providing the client with the necessary information on the DC, identifying its level of satisfaction.
3.Analysis of all information, preparation and implementation of proposals for effective building of subdivisions DC to the customers.
4.Control of quality customer service, attentiveness of staff, personal attention to clients in subdivisions DC.
5.Formation of customer base, collection of customer data (its completion,
tracking, segmentation, development, further communication with customers).
6.The introduction of strict scrutiny of customer complaints: complaints, suggestions, thanks, for quality of service in DC, doing the required reports on all appeals.
7.Improving skills of customer service, and staff responsible for working with clients in subdivisions DC, rallies, meetings, consultations on issues relevant to the customer service functions to client relations.
8.Providing the necessary research on the orders of the Management DC.
9.Provide all required reports in a distribution company strictly according to the established time.
Education:

2005-2010 National university of State Tax service of Ukraine
Law Faculty, lawyer

Languages:

Ukrainian — native
English — fluent
German — basic knowledge