Василиса
Customer Support Specialist, 20 000 UAH
- Employment:
- Full-time.
- Age:
- 30 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
Contact information
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Work experience
Business Developer
from 09.2019 to 09.2019
(less than a month)
Scalors GmbH, Киев (IT)
Поиск клиентов в регионе DACH (Германия, Австрия, Швейцария), бизнес-переписка на английском и немецком языках, лидогенерация.
Customer Service Specialist, Data Entry Specialist
from 09.2019 to 04.2020
(7 months)
ControlPay, Киев (Аудит грузоперевозок)
Прием входящих запросов через Jira Service Desk, корреспонденция с клиентами, звонки, написание и обновление бизнес процессов, выполнение ежедневных задач согласно прописанным нормам и KPI.
Менеджер по закупкам
from 03.2018 to 07.2019
(1 year 4 months)
Grafit Holding, Киев (Торговля)
Закупка неликвидных материалов для принтеров, заключение сделок, лид-генерация, поиск новых клиентов, теплые/холодные звонки.
Преподаватель английского языка
from 03.2017 to 06.2017
(3 months)
Grade Education Centre, Киев (Education and science)
Преподавание корпоративного английского.
Преподаватель английского языка
from 03.2017 to 02.2018
(11 months)
Yappi Business School, Киев (Education and science)
Преподавание бизнес английского в группах.
English teacher
from 02.2016 to 07.2016
(5 months)
Image Education, Киев (Education and science)
Преподавание английского индивидуально и в группах, детям и взрослым.
Переводчик
from 08.2015 to 01.2016
(5 months)
Accountor Kyiv, Киев (Бух. учет)
Перевод контрактов и договоров с английского на русский/украинский и наоборот.
Education
КНУ им. Тараса Шевченка
Перевод с английского языка, Киев
Higher, from 2015 to 2017 (1 year 10 months)
Магистр
КНУ им. Тараса Шевченка
Перевод с английского языка, Киев
Higher, from 2011 to 2015 (3 years 9 months)
Бакалавр
Knowledge and skills
Language proficiencies
- English — fluent
- German — average
References
-
Радчук Виталий Дмитриевич
Доцент, кандидат филологических наук, КНУ им. Тараса Шевченка
Contact details are hidden -
Steven Nichols
Program Director, White Sulphus Springs, PA, USA
Contact details are hidden -
Михненко Наталия Федоровна
Преподаватель, КНУ им. Тараса Шевченка
Contact details are hidden
Additional information
Curriculum Vitae
Personal information:
First name: Vasylysa
Last name: Shmelova
City: Kyiv
Country: Ukraine
E-mail : [
Telephone: [
Date of birth: 10 Mar 1994
Nationality: Ukraine
Education:
Secondary:
Name of school: Lyceum №157
Address: 12-v, Obolonskiy ave, Kyiv, Ukraine
Period of studying: 2000-2011
Diploma: Matriculation
Higher:
Bachelor's degree
Major in: Translation from English and German languages
Institution: Taras Shevchenko National University of Kyiv
Address: 60 Wolodymyrs'ka st, Kyiv, Ukraine
Period of studying: 2011-2015
Diploma: Bachelor's diploma (date of obtaining: 30.06.2015)
Master's degree
Major in: Translation from English and German languages
Institution: Taras Shevchenko National University of Kyiv
Address: 60 Volodymyrs'ka st, Kyiv, Ukraine
Period of studying: 2015-2017
Diploma: Master's diploma (date of obtaining: 30.06.2017)
Work experience:
Institution: Accountor Kyiv
Post: English translator
Address: 20A Esplananda st, office 202, Kyiv, Ukraine
Period of working: 09.2015 - 01.2016
Responsibilities:
• Translating contracts, agreements, reports and other legal documents from/into English/Ukrainian/Russian.
Institution: Image Education
Post: English teacher
Address: 6 Yaroslavs’ka st / 7-9 Nyzhniy Val st, Kyiv, Ukraine
Period of working: 02.2016 – 07.2016
Responsibilities:
• Individual and group classes
• General English
• Children and adults
• Elementary – pre-intermediate levels
Institution: Grade Education Centre
Post: English teacher (corporate English)
Address: 13/2-B Yaroslaviv Val st, Kyiv, Ukraine
Period of working: 03.2017 – 06.2017
Responsibilities:
• Corporate group classes to Raiffeisen bank employees
• General English
• Pre-intermediate – upper-intermediate levels
Institution: Yappi Business School
Post: English teacher
Address: 9A L’va Tolstogo st., Kyiv, Ukraine
Period of working: 03.2017 – 02.2018
Responsibilities:
• Group classes
• Business English
• Elementary – Advanced Levels
Institution: Grafit Holding
Post: Buying manager
Address: 79 Volodydmyrska st., Kyiv, Ukraine
Period of working: 03.2018 – 07.2019
Responsibilities:
• Lead generation
• Searching for new customers / companies
• Hot / cold calls / e-mails
• Customer retention
• Buying printing overstock
• Closing deals
• Issuing invoices / Credit Notes
Institution: Scalors GmbH
Post: Business Developer
Address: BC 'Business Town', 13 Mykoly Pymonenka st., Kyiv, Ukraine
Period of working: 09.2019 – 09.2019
Responsibilities:
• Searching for customers in DACH region (Germany, Austia, Switzerland)
• Lead generation
• Cold e-mails to potential customers in English and German languages
Institution: ControlPay
Post: Customer Service Specialist, Data Entry Specialist
Address: BC 'Forum Victoria Park', 7 Okhtyrskyi lane, Kyiv, Ukraine
Period of working: 09.2019 – 04.2020
Responsibilities:
• Handling incoming requests from external users via Jira Service Desk
• Communication with customers via Jira Service Desk, e-mails and calls
• Updating Business Processes
• Performing daily tasks in accordance with KPIs
Extracurricular education:
Name of school: School of arts № 5 (pianoforte class)
Address: 11-B Malinovskiy Marshal st, Kyiv, Ukraine
Period of studying: 2000-2008
Known languages and certificates:
English — advanced (TOEFL iBT – 95)
German — intermediate
Ukrainian, Russian — mother tongue
Volunteering experience:
Name of the organisation: White Sulphur Springs
Location: Pennsylvania, USA
Year and duration: 05.06.13 – 10.08.13
Occupation: Senior Staff / Work with preschool children/ Nursery
Name of organisation: OSCE gathering
Location: Kyiv, Ukraine
Year and duration: 03.12.13 – 06.12.13
Occupation: Volunteer
Name of organisation: SCI workcamp
Location: Buchenwald Concentration Camp, Germany
Year and duration: 20.07.14 – 10.08.14
Occupation: Volunteer / Memorial maintenance
Name of organisation: SCI workcamp
Location: Buchenwald Concentration Camp, Germany
Year and duration: 31.07.16 – 13.08.16
Occupation: Volunteer / Memorial maintenance
Name of organisation: SCI workcamp
Location: Osnabrück, Germany
Year and duration: 29.07.17 – 12.08.17
Occupation: Volunteer / Archaeological excavations
Name of organisation: SCI workcamp
Location: Wöbbelin memorial, Germany
Year and duration: 12.08.17 – 27.08.17
Occupation: Volunteer / Memorial maintenance
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