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Work experience

Jira admin\ IT Coordinator

from 11.2022 to now (1 year 6 months)
Дизайн

Success:
- Increased the % of employees registered on time
- Customised and optimised some Jira processes
- Improved new features (cloud platform)
- Create App for Log time Jira + Slack
Responsibilities:
- Support of all systems at admin level
- Technical consulting and looking for improvement opportunitiesSuccess: - Increased the % of employees registered on time - Customised and optimised some Jira processes - Improved new features (cloud platform) - Create App for Log time Jira + Slack Responsibilities: - Support of all systems at admin level - Technical consulting and looking for improvement opportunities
Skills: Team Leadership · Communication · Product Development · System Administration · IT coordinator · JIRA

Technical Lead

from 10.2022 to 03.2023 (5 months)
Plyme Network, Київ (IT)

Successes:
- Automating JQL + Script processes of Jira, Google WS, Miro
- Build user-friendly internal system in Jira, Google WS, Miro
Responsibilities:
- Support of all systems at admin level
- Technical consulting and looking for improvement opportunities
Challenges:
- learning to communicate better on Lead lvl
- Need to improve programming skillsSuccesses: - Automating JQL + Script processes of Jira, Google WS, Miro - Build user-friendly internal system in Jira, Google WS, Miro Responsibilities: - Support of all systems at admin level - Technical consulting and looking for improvement opportunities Challenges: - learning to communicate better on Lead lvl - Need to improve programming skills
Skills: Time Management · System Administration · Jira Service Management

IT Coordinator \ Jira admin

from 04.2021 to 09.2022 (1 year 5 months)
Pragmatic Play, Киев (IT)

Sucesses:

Personal design & develop Jira Service Desk portal
New level of solves for newcomers
CMDB of equipment
Support Team Leader Assistant (All Offices)

Control of Newcomers and their equipment in different countries
Communication with different Departments
Control Tasks of newcomers and deactivations accounts, IT support.
Control CMDB of equipment
Full stack Jira administrator

IT project for technical support for the payment platform.

from 10.2020 to 03.2021 (5 months)
Group Company, Киев (IT)

Team work schedules
Reporting \ KPI
Jira + Bot telegramm, Skype
IT project for an Israeli company for 3D modeling of the Garden and House
Search for companies for a specific development of Unity or Unreal engine

Control of all stages of the project
Writing Documentation for Designers
IT project tech. support for the Kiev Group of Companies on auto-themes.
Search and conclusion of contracts for the supply and maintenance of equipment

Search for companies for the provision of Internet services 2nd line and tidying up the main ones incl. Lan.
Designing communications in existing and future offices. (Lan, VLAN, VPN, VPS)
Maintaining the current infrastructure Windows, RDP, 1C, CRM, Mail.

Project Manager OTRS and Website Support

from 05.2019 to 10.2020 (1 year 5 months)
Kusum, Kiev (Medicine, pharmacy)

Leading and building a technical support service from scratch based on the OTRS 6 project + plugins
Task for admins by server
Setting up queues and hierarchy for support groups (1st line \ HelpDesk \ ServiceDesk \ Programming)
Setting \ adjusting filters for incoming mail
Project support and promotion
Creation of instructions for tech.support and users
Full reporting on all requests and SLA of employees tech.support
Working hours and scheduling + processing for tech.support

Project management for the support of corporate sites.
Cooperation with contractors, advertisers
Writing and drafting TT
Control and verification of finished sites
Interaction with different departments of the company

Administrator

from 05.2017 to 04.2019 (1 year 11 months)
"izi Corporation", Kiev (IT)

Develop\test new BIOS for GPU
CMD for easily administration “Farms”
Little manufacture “step by step” for best time “Farms” assembly

Technical specialist

from 09.2013 to 05.2015 (1 year 8 months)
Privatbank, Dnepropetrovsk (Finance, banking, and insurance)

Technical support in Privatbank. Solution of technical problems with banking products.

Director

from 05.2009 to 09.2013 (4 years 4 months)
POE “Mokhinya”, Dnepropetrovsk (Роздрібна торгівля)

Director of the POE “Mokhinya”
Photo products departments in various trading centers of Dnepropetrovsk
Internet shop of photography
Groups in social networks, involvement of friends/clients
Work with wholesale buyers (schools, firms, POEs)
Small private manufacturing

Administrator

from 02.2009 to 05.2009 (3 months)
NewComp, Dnepropetrovsk (Роздрібна торгівля)

Administrator of the net of computer shops. Administrator, system administrator, order delivery in the computer shops net (central office + 4 shops)

Administrator

from 08.2008 to 12.2008 (4 months)
Tasis, Dnepropetrovsk (Роздрібна торгівля)

Administrator, system administrator, order delivery in the computer shops net

PC specialist

from 03.2004 to now (20 years 2 months)
IT

Repair and maintenance of computers and laptops
Setting and working with nets (Lan,WiFi, Intetnet)
Windows, Linux
Purchase and sale of new and used hardware

Education

The National Metallurgical Academy of Ukraine, Dnepropetrovsk

Automated systems of production processes management, Dnepropetrovsk
Higher, from 2001 to 2005 (3 years 8 months)

I keep training now

Additional education and certificates

Sales executive

2 weeks

Correct speech is a guarantee of success

2 weeks

Cold calling technique

4 mounth

English – technical support

2 years

Knowledge and skills

Language proficiencies

• English — average
• German — beginner
• Ukrainian — fluent
• Russian — average

Additional information

Sociable, result-oriented, helpful, willing to learn new things, hardworking.