Mamun

Contact information

The job seeker has entered a phone number, email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/3075626

Work experience

Customer support representative

from 11.2021 to now (2 years 6 months)
Brightfin, Lviv (IT)

Support Team Lead

from 05.2021 to 11.2021 (6 months)
WEBXLOO, Lviv (IT)

- Act as a mentor and provide oversight, coaching, and training to support staff
- Assisting new and, per-exsisting clients to utilize full product feature via trainings and demos
- Reviewing reported bugs
- Testing unrealized products

Customer Support Specialist

from 02.2020 to 05.2021 (1 year 3 months)
WEBXLOO LLC, Lviv (IT)

• Provide product/service information by answering questions, offering assistance
• Follow up with prospective customers and return email/voicemail
• Follow up with existing customers to confirm their satisfaction and generate leads
• Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction
• Provide troubleshooting assistance for customers' orders, account statuses and relevant problems
• Answer all incoming calls in a professional and timely manner
• Attract potential customers by answering the questions about products and services; offer information about other products and services

International project manager assistant

from 07.2018 to 07.2019 (1 year)
Tickets Travel Network, Львів (Travelling)

•Business management assurance for existing markets;
•Help with new market launch and development: timing, budgeting and planning;
•Presentations, proposals and business letters composition;
•Research on business trends, new services and products;
•Products and services opportunities identification;
•Help with planning and implementation of new initiatives and projects;
•Market research and analysis;
•Work with development office and external experts in order to assure market needs;
•Trouble-shooting;

Customer Support Specialist

from 07.2017 to 05.2018 (10 months)
WEBXLOO, Львів (IT)

- Provide product/service information by answering questions, offering assistance
- Follow up with prospective customers and return email/voicemail
- Follow up with existing customers to confirm their satisfaction and generate leads
- Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction
- Provide troubleshooting assistance for customers' orders, account statuses and relevant problems
- Answer all incoming calls in a professional and timely manner
- Attract potential customers by answering the questions about products and services; offer information about other products and services

Web-based researcher in the area "Life Sciences" and "Pharma"

from 12.2015 to 08.2016 (8 months)
Veeva Systems, Львів (medical science)

Translator, researcher

from 02.2015 to now (9 years 3 months)
Freelancer Translator, Львів (English - Arabic translation)

- IT translation
- Medical translation
- General translation

Sales Representative (English/Arabic Department)

from 01.2015 to 01.2017 (2 years)
ZoomSupport, Lviv (remote customer support (Windows and Apple))

•provide technical support and world-class customer service via phone;
•attract potential customers by answering product and service questions;
•offer company’s service and persuade potential customers to purchase it;
•handle and resolve customer complaints;
•identify and assess customers' needs to achieve satisfaction;
•provide accurate, valid and complete information by using the right methods/tools;
•follow communication procedures, guidelines and policies.

Stock controller and customer service

from 11.2004 to 02.2014 (9 years 3 months)
“Medical Environment Centre (Orthodontics (Ormco) and sutures(Unimed))”, Damascus, Syria (Medical materials,instruments, orthodontics, etc.)

- dealing with hospitals, private clinics and doctors.

Education

Damascus University

Faculty of Arts, specialization: translation (English - Arabic), Damascus
Higher, from 2005 to 2012 (6 years 9 months)

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — average
• Arabic — fluent

Additional information

Репетитор арабської та англійської мови. Носій арабської мови. Маю тривалий досвід викладання арабської та англійської мов. Перекладач з/на англійську/арабську мови.