Alexander

Contact information

The job seeker has entered a phone number, email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/3531596

Work experience

Laser cutting engineer, maintenance, service & technical support engineer.

from 11.2019 to now (4 years 6 months)
Arketype Machines Laser, Kyiv (Fiber laser machines: sales, setup & startup, service & tech support.)

Laser cutting technology, laser machines setup, maintenance, service & technical support.
Operator's and maintenance manuals translation, fiber lasers software localization.

Customer Support Specialist

from 09.2016 to 11.2019 (3 years 2 months)
Auslogics Labs Pty Ltd, Київ (IT technologies, Software development)

Customer support for TweakBit and Outbyte product lines for potential and current customers in the US, EU and worldwide.

Tech support Team leader

from 05.2006 to 05.2016 (10 years)
Ashlar-Vellum Ukraine / Alphacorr, Киев (IT-software Manufacturing, technical support)

Technical support (e-mail and phone) for the Ashlar-Vellum software products (2D/3D drafting and 3D modeling for Mac OS and Windows) for potential and current customers in US, EU and worldwide (including the users at NASA, LLNL, Fermi lab., Raytheon, Northropp-Grumman etc.).

Freelance Translator

from 05.2006 to 05.2010 (4 years)
Индустрия, Группа компаний, Киев (Construction machinery: sales, service, maintanance)

English-Russian translation of operation and maintenance manuals for construction machinery (excavators, wheel
loaders, concrete pumps).

Service and repairing department manager

from 02.2006 to 05.2006 (3 months)
Group of Companies Industry, Киев (Construction machinery: sales, service, maintanance)

Construction machinery service and repairing teams management (hydraulic excavators, wheel loaders);
Maintenance works management (according to the schedules);
Spare parts ordering, warehousing.
Russian translation of promo movies (excavators, wheel loaders).

Mechanical engineer

from 11.2005 to 02.2006 (3 months)
CDC (Sevitol Diamond Service) Company, Киев (Construction, demolition)

Installation, setup, maintenance of the demolition equipment for hydraulic excavators;
Preparation of the excavator's hydraulics (including parts and devices ordering, hydraulic line set up), technical consultations with foreign suppliers' (Indeco, Inan Makina) representatives.

Mechanical engineer

from 08.2004 to 10.2005 (1 year 2 months)
ADCOM Kiev, Киев (Industry and Manufacturing, research)

Russian translation and preparation of the factory acceptance tests (FAT) program for the chassis of the special purpose vehicle;
Consulting specialists of the factory on setting up engines and transmissions;
Monitoring the assembly process of the chassis and reporting to the business customer;
FAT protocol approval, carrying out the FAT of the chassis;
Office PCs hardware and software support, maintenance, troubleshooting.

Production manager

from 09.2002 to 08.2004 (1 year 11 months)
Alps Ukraine (former OrthoSoft LLC), the exclusive rep. of ALPS South, Киев (Medical and Healthcare)

Production engineering, equipment setup, startup and further arch supports production management;
Selection and ordering the PCs and other office equipment, ordering of local network cabling and work control, further hardware and software support.

Education

National technical University of Ukraine “KPI”

Mechanical Engineer, Mechanical Engineering Technology, Киев
Higher, from 1994 to 2000 (5 years 6 months)

Additional education and certificates

DEUTZ AG Service Engineering Cologne Training Center: Product-related engine technology. Deutz 1015 engine series.

2004

Allison transmission: Product related transmission technology. Allison MD 3066 transmission.

2004

ALPS South corp.: Prosthetic production management.

2002

MTCNA – MikroTik Certified Network Associate @ DEPS Solutions

2021

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent

Additional information

Over 10 years of remote tech support experience.
Phone and email tech support for US, EU and worldwide customers.

Translation of operation and maintenance manuals for construction machinery.

English skills (professional working proficiency).

Mechanical engineering background.

PC/Mac skills, including:
AutoCAD; Ashlar-Vellum Cobalt, Graphite; MS Office; TestTrack & Jira (bug tracking systems); Kayako helpdesk; Business Works Gold; FileMaker DBMS;