Contact information

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Work experience

Customer Representative Specialist

from 07.2016 to 02.2017 (7 months)
Weltrade, Киев (Finance, banking, and insurance)

provide financial consultations

IT Support Engineer

from 11.2014 to 07.2016 (1 year 8 months)
Well Telecom, Киев (help desk, it support level 2, ip phone asterisk, Installation and support of servers)

•provide 1 level technical support for customers
•remote technical assistance
•build the workstations and installation of OS (Windows. Unix-systems, Mac OS) and other software
•diagnostic and repair of hardware and software issues
•installation and maintenance of MFP (printers, scanners and other peripheral devices), IP phones
•control an inventory of hardware assets
•purchase of server equipment, software, preparation of technical requirements, communication with suppliers
•assistance with network infrastructure creation (assembling of Ethernet cables, setup of routers and switches, installation of access points for wireless connection)

•administration of controlled services’ server part (Windows and Linux Servers)
•working with such systems and programs: Active Directory, DHCP, Cisco VPN Client, Windows, Windows Server 2008/2012, MS Office 2013/2016, Outlook, Mozilla Thunderbird, Mac OS, Ubuntu, Cent OS, SoftPhone

Education

National Aviation University

Institute of Air Navigation, Major of Telecommunications System, Киев
Higher, from 2009 to 2014 (4 years 11 months)

Additional information

Additional skills

Ukrainian & Russian – Fluent
English – Intermediate

Advanced PC user, Internet, CRM, Active Directory, Windows Server, Linux Server, Virtual Machines, Unix-like systems, Mac OS, MikroTik software, Routing and Switching, TCP\IP protocol stack, Asterisk, GSM
Personality traits

I’m easygoing, optimistic, responsible and industrious person, fast learner.