Contact information

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Work experience

Customer Support Specialist

from 08.2018 to 06.2020 (1 year 10 months)
Runway Ukraine/WebHelp Lviv, Львів (Outsourcing company)

I worked on the Norwegian Airlines project. At first, my responsibilities included communication with people from all over the world as well as solving various problems and advising on the company's services. After1 year of productive work, I was promoted to the Customer relations agent. I was dealing with claims and feedback; moreover, I carried out reimbursements of all types. I have an experience in working in stressful situations and have an ability to find a solution in a minute.

English language tutor

from 10.2017 to 08.2018 (10 months)
«Compass», Львів (Private school)

I worked with children of different ages: from 6 – till 16. I have experience in conducting both group and individual classes. I have improved children’s listening, reading, writing and speaking skills with the help of the new and interesting techniques. My students passed their school-leaving exam in English with 180+ score (out of 200).

Education

Vistula University of Warsaw

English studies, Warsaw
Higher, from 2020 to 2022 (1 year 8 months)

MA Degree

Ivan Franko National University of Lviv

English translation studies, Львів
Higher, from 2016 to 2020 (3 years 9 months)

BA Degree

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — above average
• German — beginner
• Ukrainian — fluent

Additional information

I am sociable, ambitious and very responsible person. I am constantly improving my knowledge in various fields. I want my work to benefit the world and other people that’s why I am trying to do any job as good as I can.