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Work experience

Director Of Operations

from 09.2024 to now (1 year 4 months)
PT. Loyo & Bondar Management - Indonesia, Remote (Hotel and restaurant industry)

Multi-property boutique villa and resort portfolio, Southeast Asia.
• Direct operations for portfolio of luxury properties ensuring profitability and brand consistency
• Implement strategic initiatives driving revenue optimization and operational efficiency
• Establish standardized processes and quality systems across all properties
• Lead digital transformation including PMS/POS implementation and workflow automation
• Manage budgets, financial performance, and cost optimization strategies
• Collaborate with ownership on expansion planning and strategic decision-making
• Build and develop operational teams ensuring service excellence and guest satisfaction

Hospitality PMS & Hotel Pre-Opening Consultan

from 02.2022 to 09.2024 (2 years 8 months)
Andaman Riviera Hotel (members of Radisson Individuals) - Thailand, Remote (Hotel and restaurant industry)

Luxury branded resort, Phuket, Thailand.
• Led complete pre-opening program for luxury resort from 12 months before launch through successful opening
• Managed full operational setup: recruitment, training, SOP development, and systems implementation
• Built and trained team of 120+ staff across all departments ensuring Radisson brand standard compliance
• Implemented Opera PMS and Micros POS with complete integration and operational readiness
• Managed pre-opening budget ensuring on-time and on-budget delivery
• Achieved brand certification and 4.5+ guest satisfaction scores within first operating quarter
• Established KPI frameworks, performance management systems, and quality control processes
• Coordinated with corporate headquarters, ownership, and vendors ensuring seamless launch
.

General Manager of Operations

from 11.2020 to 12.2021 (1 year 2 months)
Kunduchi Wet 'N' Wild Water Park – Tanzania, Remote (Hotel and restaurant industry)

Large-scale waterpark operation, Dar es Salaam, Tanzania.
• Led complete operational turnaround and reopening following extended closure
• Full P&L responsibility for property serving 2,000+ daily visitors
• Managed budget, revenue forecasting, cost control, and profitability achievement
• Led team of 80+ employees across operations, safety, F&B, maintenance, and guest services
• Implemented digital ticketing and access control systems increasing revenue accuracy by 20%
• Reduced incident rate by 15% through training programs and operational improvements
• Improved staff retention and engagement through performance management initiatives
• Established operational dashboards and accountability systems driving consistent performance

Assistant Operations Manager

from 10.2018 to 11.2020 (2 years 2 months)
Blue Tree Phuket – Thailand, Remote (Hotel and restaurant industry)

Integrated resort and entertainment complex, Phuket, Thailand.
• Supported pre-opening and post-launch operations for integrated resort facility
• Managed daily operations coordination ensuring service consistency and operational efficiency
• Implemented cost control measures and labor optimization improving operational margins
• Developed guest experience standards and operational workflows ensuring service consistency

Education

Max Business School

Master Digital Marketing & Business, Lviv
Specialized secondary, from 2025 to 2026 (1 year)

MAX Business School is a private institution specialised in Digital Marketing and Business.

Les Roches Jin Jiang International Hotel Management College

Hotel Management, Shanghai, China
Specialized secondary, from 2012 to 2013 (1 year)

- International Hotel Administration

Lviv Polytechnic National University

ITRE, L’viv, Ukraine
Unfinished higher, from 1999 to 2003 (4 years)

Bachelor of Science - Department of Theoretical Radio Engineering and Radio Measurement (TRERM)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Leadership & Operations Management
• P&L Management
• Market Launch & Expansion
• Operational management
• Team management
• Pre-Opening
• Strategic planning
• Operational Excellence
• Revenue Optimization
• Budget management
• Cost Control
• KPI Development
• Optimization of business processes
• Quality Assurance
• SOP Development
• Risk management
• PMS/POS Implementation
• CRM Optimization
• Technology Integration
• Confluence
• Asana
• Jir
• Strategic Business Planning
• Vendor & Partner Management
• Cross-Cultural Leadership
• Market Entry Strategy
• Financial Analysis
• Contract Negotiation

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — advanced

References

• Martin Côté

  Martin Côté

  Andaman Capital, Co-Founder/Managing Director

  Contact details are hidden

• Gabriele Noe

  Gabriele Noe

  Director, Marcopolo Trading Phuket (F/B supplier)

  Contact details are hidden

Additional information

Results-driven General Manager with 10+ years of international experience leading full-cycle operations, market launches, and business growth across hospitality, entertainment, and technology sectors. Proven track record of building profitable operations from pre-opening through mature phases while managing P&L, teams of 80-120+ staff, and multi-site coordination.

Specialized in launching new markets and properties, optimizing operational performance, and driving revenue growth through strategic planning, team development, and digital transformation. Successfully scaled operations across 6
countries with diverse cultural environments and regulatory landscapes. Combines operational excellence with entrepreneurial mindset, having co-founded and scaled an international SaaS platform.

Known for data-driven decision-making, building high-performing teams, and achieving profitability targets in competitive markets. Adept at navigating ambiguity, establishing operational infrastructure, and delivering sustainable
growth.