Contact information

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Work experience

English Desk Manager

from 07.2018 to 12.2018 (5 months)
Hansen Group (Crypto-FX), Kiev (Financial Services (MT5))

1. Managing conversion and retention.
2. Driving financial performance of English desk.
3.Reporting payment and back-office system issues to concerned departments.
4. Monitoring sales managers performance and evaluation.
5.Target and bonus structure.
6. Providing payment alternatives to ensure processing efficiently.
7. Improving retention managers performance in terms of financial plans for clients.
8. Average monthly deposits 80-100k (cold leads).
9. Total achieved 280k in last quarter of 2018, October thru December.

Education

Alexandria University

Hotels Management, Alexandria
Higher, from 2003 to 2007 (3 years 10 months)

Additional education and certificates

Microsoft Certified System Engineer

2001, 6 months

Knowledge and skills

Language proficiencies

English — advanced

Additional information

Curriculum Vitae

Find a challenging position to meet my competencies, capabilities, skills, education, and experience and put them all together to create a work experience where I take it my career path.

AHMED MOHAMED SALAHELDIN RIFAAT


July 2007, Alexandria Institute for Hotels and Tourism(Bachelor)
June 2001, Victory College graduate (High School)

Office Applications Level
Ms Word Expert
Ms Excel Expert
Ms PowerPoint Expert
Ms Outlook Expert

Others Level
Opera V4.8 Expert
Fidelio Suite 8 Expert
Adobe Photoshop Expert
Audio/Video editor Expert
Search Engines Expert
Browsing Expert

Mother-tongue Level
Arabic Excellent

Add-on Language Level
English Excellent
French Fair
Russian Fair

Hansen Group (Crypto-FX)
July 2018 - December 2018

Littinvest Financial Institute
February 2018 - June 2018

“Mazal” Financial Institute
December 2017 – February 2018
Account Sales Manager

Lynks Company ( Alexandria )
March 2016 – October 2017
Business Accounts & Social Media Executive

Le Royal Holiday Resort (Sharm El-Sheikh)
June 2015 – February 2016
Front Office Supervisor

August 2014 – May 2015.
Front Office Shift Leader

Royal Tulip Hotel (Alexandria)
September 2013 – June 2014
Social Events Sales Dpt.
Senior Executive

The Ritz- Carlton ( Sharm el Sheik )
July 2011 – August 2013
Guest Relations Supervisor

January 2010
Departmental Trainer Award (Guest Relations)

November 2009 – July 2011
Guest Relations Agent

September 2008 – November 2009
Front Desk Agent

May 2008 – September 2008
Waiter (A la carte restaurant – Beach and poolside)

Marriott Mystique System.
5 Star Employee Award.
1st Class Employee Award.
CHDT ( Certified Hospitality Department Trainer )
Communication & Presentation skills.
Credit department (Finance).
Fire Safety Training.
Opera V4.5
Fidelio Suite 8

Attention to details.
Team player.
Communicative.
Motivated.
Organized.
Leadership.
Punctual.
Ability to work under pressure.
Creative.
Immediate response & Problem solver.
Taking responsibility and ownership.


“Thank you for your time, reading my resume”

Regards,
Ahmed

Please note I am currently holding a Ukrainian permanent residence.