Contact information

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Work experience

Director of aftersales service and spare parts. Distribution (Astana, Kazahstan)

from 02.2018 to 03.2020 (2 years 1 month)
JSC «Group of companies «ALLUR», Astana (automotive)

Distribution of brands IVECO, Peugeot, JAC, ANKAI, YUTONG, Ssang Yong.
Reforming after-sales service and spare parts departments. Development of warranty policies for brands, the formation of service regulations for brands for the dealer network. Development and launch of a warranty portal, formation of a warranty compensation mechanism. Introduction of inventory management analytics, organization of cyclic purchases of spare parts from automakers, development of purchase plans for spare parts for the dealer network, development and launch of an order portal of spare parts, and introduction of analytics on the efficiency of inventory management. Operational management of existing brands and the launch of new brands ANKAI and YUTONG for service and technical support.

Commercial Director

from 05.2017 to 09.2017 (4 months)
Phaeton D.C., Almaty (Automotive)

Distribution of spare parts in the Republic of Kazakhstan (aftermarket). Sales department management (19 branches across the territory of the Republic of Kazakhstan), sales plans development, operating reporting system set up and activities analysis, stock management.

Chief Operating Officer

from 09.2016 to 12.2016 (3 months)
DOK.UA, Internet auto parts store, Kiev (Automotive, Internet)

Organization of the company divisions' activity. Audit and business-processes optimization. Development of the new company structure, services KPI and standards determination. Development strategy forming.

Service director (Head manager of aftersales service)

from 08.2007 to 02.2016 (8 years 6 months)
AIS, Group of companies, Kiev (Automotive)

Citroen, Renault, Audi, Ssang Yong, Geely, MG, Hyundai, Russian car brands.
Managing of 40 affiliate subdivisions (1 000 people) at sales and service network and of 4 subdivisions (20 people) at the head office.
•Budget planning (cash flow, P&L). Service station key efficiency indicators (KPI) system development.
•Regulation documents on current business processes development. Adaptation of managing accounting to financial accounting. Consolidated reports development and analysis.
•Head of project committee on development, implementation and maintenance of accounting system.
•Service standard development and implementation (trading and production personnel rules of work, clients servicing schedule and documentation procedure).
•Implementation of events on clients satisfaction promotion (CSI, promotions, loyalty program, individual Facebook pages start up).
•Motivation system for service network personnel development. Trainings development and delivery.
•Stock management optimization.
•Expert commentary for editions of government programs and legislative projects preparation. Industry conferences participation (car service).
•Concluding meetings holding, chairmanship at board of service station managers.
•Crisis-management - subdivisions expenses optimization, relational customer care alteration, customer portfolio retention.

Key accomplishments for the period of work:
- new objects of sale and service network start up, including construction projecting participation;
- high client retention rate in post-warranty period, low client loss rate in the period of crisis, non-profile brands clients attraction;
- Car service profitability level increase (over 40% increase).

Group of original spare parts wholesale distribution manager. Deputy head of Department of spare parts

from 05.2005 to 05.2007 (2 years)
Avtocentr na Stolichnom JS "UkrAvto", Kiev (Automotive)

Head manager

from 08.2002 to 05.2005 (2 years 9 months)
Spare parts store and service station, Kharkov (Automotive)

Economics and finance vice-president

from 10.2001 to 07.2002 (9 months)
Hockey club "Vitiaz", Kharkov (Beauty, fitness, sports)

Chief accountant, Director

from 12.1999 to 10.2001 (1 year 10 months)
Ramona P.E., Kharkov (Wholesale, distribution, imports, and exports)

Education

National transport university

PhD student majoring in Economics, Kiev
Higher, from 2016 to 2020 (3 years 11 months)

Kharkiv institute of economics market relations and management

Economics of enterprise (diploma with honor), Kharkiv
Higher, from 1999 to 2002 (2 years 9 months)

Kharkiv patent and computer college

Accounting (diploma with honor), Kharkiv
Specialized secondary, from 1996 to 1999 (2 years 9 months)

Language proficiencies

• English — average
• Ukrainian — fluent
• Russian — fluent

Additional information

PROFESSIONAL SKILLS:
• Financial and operational activities organization; control systems of enterprise building; general staff managing; stock management.
• Affiliate network development, costs control, rise in profitability.
• Budgeting and financial analysis; managerial accounting system formation.
• Promotion strategy development and implementation (inc. New products) sales policies, clients and suppliers strategic partnership development; pricing policy formation.
• New projects development, implementation and management.

PERSONAL COMPETENCES:
Communicative, skillful in combining a few projects, ability of teamwork and independent work. Attitude to work can be expressed by systematic analytical and creative approach, high working ability and involvement to business processes, active cooperation with employees and complementary subdivisions, psychic income from work.

Professional user of personal computer.
Permanent driving experience ВС - 21 years.
Letters of recommendation can be provided additionally.