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Address: Kyiv/Ternopil

EDUCATION

Psychology - Master’s Degree

EMPLOYEMENT HISTORY

Crowdin Inc October 2017 – present
Business Development Manager

Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement
Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients
Collaborate with design and sales teams to ensure that requirements are met
Maintain relationships with current clients and identify new prospects within the area you have been assigned
Possess a strong understanding of our products, our competition in the industry and positioning
Follow the latest industry developments and stay up-to-date on corporate competitors
Implementing CRM system
Maintains sales employees by recruiting, selecting, orienting, and training employees.
Maintains sales employees job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;
Participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Planning and organizing work of : Sales /customer success
Creating sales reports
Conducting sales/motivational trainings
Conducting demo online presentation
Leads assigning
Creating and implementing sales documents and instructions
Creating system of employment and training for sales department employees
Creating KPI's for sales/ customer service

Associate professor in Ternopil Business School – December 2017

ADSY May 2017 – October 2017
COO General Head of Sales Department

Implementing CRM system
Maintains sales employees by recruiting, selecting, orienting, and training employees.
Maintains sales employees job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;
Participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Planning and organizing work of : Sales/retention/customer success
Creating sales reports for sales/retention/customer success
Conducting sales/motivational training
Leads assigning
Creating, implementing and conducing bonus/motivational systems for sales department
Conducting all call cent processes

Trade-24 - April – May 2017

Call centre Team leader

Seeking new contracts
Make a first contact with a potential clients: generate interest, and answer the questions
Sell via phone
Improve sales performance
Establish and expand customer base
Achieve individual sales goals
Drive peak performance and sales success across the accounts
Support and grow existing account base
Provide a total account management; sell-in corporate products and services
Develop a trusted strong, long-lasting customer relationships
Ensure the timely and successful delivery of our solutions according to еру customer needs and objectives
Proactively assesses, clarifies, and validates customer needs on an ongoing basis

Travelled to UKRAINE in April 2017

B Bakery , London - October 2013 – November 2016

Sales Director

Seeking new customers
Dealing with clients
Sales by phone, emails & in person to manage customer expectations
Co-ordinating and arranging meetings with prospective franchisees and providing supporting information where necessary
Advertising
Creating marketing strategies and implementing them in life
Recruitment new employees, interviewing & signing new contracts
Planning and conducting training for new employees
Running daily reports
Negotiating and dealing with various suppliers
Delivering orders to clients in whole UK


City Insurance Group, London October 2012 – July 2013

Insurance Broker / Team leader

Identifying and managing client requirements in accordance with terms of appointment
Analysing and providing advice on risk and insurance issues and structuring appropriate coverage

Travelled to London in September 2012


SKILLS & ACHIVEMENTS:
Languages: English, Polish (native), Russian/Ukrainian (in process of learning)
Computer skills: Word, Excel, Outlook, Open Office, Google docs, Linux, Microsoft Dynamics, Jira, Zend, SalesForce, InfusionSoft, Hubspot certifies, Helpscout, Olark, Slack.
Conducting trainings in:
sales techniques
negotiations
products
active acquisition policy and customer service
create groups of employees
creation of marketing plans
create sales plans
creation and management of customer base