Contact information

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Work experience

Reservation supervisor

from 09.2015 to 12.2017 (2 years 3 months)
Four Seasons Resort Dubai at Jumeira Beach, Dubai (Hotel and restaurant industry)

Scheduling dining reservations and arranging parties and special services for diners.
•Greeting guests, escorting them to tables, and providing menus.
•Training hostesses and team members
•Scheduling work hours and keeping time records of employee.
•Assisting in planning menus.
•Maintaining professional and sharp appearance at all times.
•Scheduling all reservations and planning seating arrangements
•Assisting setting up of planned events, creating BEO for the events.
•Arranging the training for new team employees, providing them with full lounge and restaurant cores and standards
•Handling guest complaints and providing professional and engaged service
•Providing restaurant team with the requisitions
• Collecting the database based on the regular and high profile guests.
• Motivate restaurant and lounge team members to create personalized service according to the guest preferences
• Creating floor plans in Open Table
• Creating the check lists for the shifts of the team members
• Monitoring grooming of the team
•Managing large group reservations
•Managing email communication with all the guests requests
•Creating emails for PR purposes
•Following up on all the promotions and updating resort and guest database
•Monitoring floor and provide personalized service to guests

Hostess

from 09.2014 to 09.2015 (1 year)
Four seasons resort Dubai, Dubai (Roof top bar)

Upgrading position to Leader hostess and then to Reservation Supervisor

Hostess

from 01.2014 to 08.2014 (7 months)
Oberoi, Dubai (Hotel and restaurant industry)

Education

МДПУ

Филология, английский язык и литература, Мелитополь
Higher, from 2005 to 2010 (4 years 10 months)

Additional education and certificates

Tanya Wagner-Klausman: Restaurant 101: service and core standards

2015

Kate Bhuler: Upselling techniques

2017

MMI Academy, Dubai Bar training: liquors, Wines , Wines paring

2016

Restaurant hygiene

2015

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Spanish — beginner

References

Tony Paese

Tony Paese

Restaurant manager, Four Seasons