Contact information

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Work experience

Customer support

from 08.2020 to 03.2024 (3 years 7 months)
Develux Essay pro, Kyiv (Education and science)

Achieved a remarkable 20% increase in customer satisfaction ratings within six months through strategic initiatives.
Successfully reduced average handling time for customer inquiries by 30% by implementing innovative strategies.
Led a high-performing team to consistently achieve a 95% resolution rate for escalated customer issues.
Developed and executed highly effective training programs resulting in a 15% improvement in team productivity.
Engineered streamlined processes that led to a notable 25% reduction in customer complaints.

Customer support

from 01.2020 to 03.2020 (2 months)
Bitcoin revolution, Kiev (Finance, banking, and insurance)

Successfully maintained customer accounts and consistently achieved a 95% satisfaction rate by promptly resolving issues.
Proactively identified customer needs and effectively recommended suitable products or services.
Skillfully managed a high volume of incoming calls, ensuring timely resolution of issues.
Spearheaded the development of a streamlined process for escalating customer issues to the appropriate departments, significantly reducing unresolved complaints.

Sales manager/Customer support agent.

from 04.2019 to 01.2020 (9 months)
VIP Online pharmacy, Kyiv (Medicine, pharmacy)

Cultivated strong relationships with clients, leading to a 25% increase in customer retention rates.
Provided exceptional customer support, achieving a 95% satisfaction rate through prompt issue resolution and personalized assistance.
Developed and implemented strategies to improve customer engagement, resulting in a 15% increase in repeat purchases.
Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience.
Successfully resolved complex customer inquiries, contributing to a 20% reduction in escalations to senior management.

English teacher

from 09.2018 to now (5 years 8 months)
Green country, Kyiv (Education and science)

Implemented innovative teaching methods to enhance student engagement and comprehension, resulting in a measurable improvement in overall class performance and test scores.
Developed tailored lesson plans and educational materials to accommodate diverse learning styles and abilities, leading to increased student participation and retention.
Established a positive and inclusive classroom environment conducive to learning, fostering a sense of community and mutual respect among students.
Actively collaborated with colleagues to share best practices and resources, contributing to a collaborative and supportive professional learning community.
Organized and facilitated extracurricular activities such as literary clubs and language competitions, providing students with opportunities for personal growth and achievement outside the classroom.

Teacher

from 01.2013 to 08.2015 (2 years 7 months)
Oasis International School, Abuja (Education and science)

Plan and prepare material for children and adult.

Education

Bogomolets National Medical University

Medical, Киев
Higher, from 2016 to 2023 (6 years 10 months)

Additional education and certificates

Im academy

2 months

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

I can't receive messages through my Lifecell number. Please contact me through Email, or telegram. My username is Aminu Audu on Telegram. Thanks.