Contact information

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Work experience

Butler

from 09.2018 to now (5 years 7 months)
Caesars Palace Bluewaters Dubai, Dubai (Hospitality)

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

Keeps concerned departments informed about the guest allergies and food preferences.

Update the hotel software with guest preference, likes and dislikes on to the guest profile section.

Follows all the guest needs until they are completed to the total guest satisfaction.

Welcomes the VIP guest at porte cochere and other guests availing butler service.

Serves welcome drinks and escorts the guests to their assigned rooms.

Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.

Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.

Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.

Sales Representative

from 11.2016 to 02.2018 (1 year 3 months)
Dubai Parks & Resorts, Dubai (Entertainment , Hospitality)

•Selling products and services using solid arguments to prospective customers
•Maintaining positive business relationships to ensure future sales
•Meeting or exceeding sales goals
•Handle complaints and issues
•Cooperate with other teams to reach goals

Hotel Guide

from 04.2012 to 11.2013 (1 year 7 months)
Prince Group, Antalya (Hospitality)

Meet the guests in the hotel

Solve guests problems & assist with their needs

Providing information about the country, excursions, hotel facilities

Offer guests car rent services

Arrange transportation from Hotel to the airport

Education

Запорожский Национальный Технический Университет

Международного Туризма и Управления, Запорожье
Higher, from 2010 to 2015 (4 years 9 months)

Additional education and certificates

NOOITSCHOOL " Digital Marketing "

2020, 90 Часов

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — advanced