Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5100745

Work experience

Customer support representative

from 08.2019 to now (4 years 9 months)
UK Undisclosed Company, Миколаїв (Social Network)

- support of existing clients accounts

- do up to 150 emails per day

- working with the custom CRM, Slack and ZenDesk

- training newcomers

- working remotely

Account Manager

from 06.2019 to 08.2019 (2 months)
YoterUp, Mykolayiv (Marketing and Advertising)

- support of existing clients accounts

- looking for new clients and advertising companies

- worked with Affise Platform

- worked remotely

Customer Support Agent

from 01.2019 to 03.2020 (1 year 2 months)
12Go Asia, Mykolayiv (Travel Agency)

- assisting customers around the world in pre-booking and post-booking questions by phone and e-mail

- do up to 40 emails or 20 phone calls per day

- support the company's Facebook page

- worked with Voximplant, Slack, Stats.

- worked remotely

Customer Support and Sales Agent

from 07.2015 to 10.2018 (3 years 3 months)
On of the biggest American company in automotive industry, Николаев (Николаевская обл.) (Retail)

- assisting customers around the world in pre-sale and post-sale questions by phone, e-mail and in chat

- persuasion in cooperation

- do up to 70 emails or 50 phone calls per day

- assistance and guidance to clients in the transaction, and further work

- checking convos between agents and clients for quality assurance

- work remotely twice a month

- work with Nice inContact system, LiveChat, HelpSpot and custom CRM

Education

ЧНУ им. Петра Могилы

Английский язык и литература, Николаев (Николаевская обл.)
Higher, from 2012 to 2016 (3 years 9 months)

Additional education and certificates

Курсы создания сайта HTML без получения диплома

2017, 2 месяца

Game Marketing

2019, 5 месяцев

SMM и менеджер блогеров от @nioly

2020, 1 месяц

Knowledge and skills

Language proficiencies

• English — advanced
• German — average
• French — beginner

Additional information

Leading a client through all the stages of the sales pipeline, from lead to potential client with the idea, identify the needs, and turn it to the sales deal. Conducting negotiations and establishing trusting relationships.
Answering clients' questions, solving problems with existing orders, informing clients about company services and terms of service. Clarification, whether everything turned out for clients.