Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5257103

Work experience

Project manager, Lead, Director

from 09.2016 to now (7 years 8 months)
MoveUp Solutions, Харків (Customer Support / Call center)

Managing projects and clients on different stages, to achieve goals in a timely manner and to get high quality of the project.

The company provides outsourcing services for different business projects:

Customer support;
Call-center;
Virtual Assistant;
Recruitment;
Web development.
Responsibilities:

manage quality, cost, scope, schedule
find person/team for the project and train them (if it's call center/customer support)
build and maintain project team structure, tasks allocation and responsibilities
leading meetings on the project
work with team and customers to develop risks mitigation plan
regular progress reports to customer

Education

Харьковский национальный экономический университет имени Семёна Кузнеца

Менеджмент и Маркетинг, Менеджмент организаций и администрирование, Харків
Higher, from 2007 to 2013 (5 years 5 months)

Language proficiencies

English — advanced

Additional information

Skills & Endorsements

Customer Relationship Management (CRM)

Project Managemen

Project Coordination


Industry Knowledge

ERP

Recruiting

Social Media Marketing

Human Resources

Web development

Consulting

Hiring

Contract Recruitment

Project Planning

Project Estimation

Agile Project Management

International Project Management

Facebook Marketing

Content Management


Tools & Technologies

HTML

Applicant Tracking Systems

Agile

Gira

Zoho

Trello

VoiP

Bitrix24

Dropbox

Google docs

Tracking systems

Interpersonal Skills

Customer support

Communication

Sourcing

Interviewing

Management


Other Skills

Prezi

Adaptation

Trello

CRM Databases

Shopify

Admin support

Virtual Assistant

Face-to-face Training

Voice over IP (VoIP)

MailChimp