Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5497975

Work experience

Information Technology support engineer (L1, L2)

from 06.2019 to 08.2023 (4 years 2 months)
Itera, Київ (IT)

Itera - Makes a difference (Kyiv) Information Technology Support (April 2019 – June 2023)
Full-time (OSSUR project - Iceland) Full-time

Worked with: Windows Server, Azure, AD, Exchange 365, +onprem, Power BI, Navision, Dynamics,
jira, it documentation for newcomers, knowledge transfer for newcomers

L1/L2 Support Engineer

from 06.2018 to 03.2019 (9 months)
TMF Ukraine, Київ (IT)

TMF-GROUP (Kiev, EMEA) L1, L2 Support Engineer (June 2019 – March 2020)
- Supporting and instructing more than 100 employees in the local office and worldwide
- Windows Server 2008/2012r2/2016 administration
- Citrix administration and support between EMEA region cluster
- MS Data Protection Manager administration, Back-ups on tapes via Dell PowerVault
- Local telephony PaBX administration and support
- ISO/ISAE IT documentation management and review
- IT documentation and userguides for local users and customers
- Gained expirience with MeDOC and 1C software, worked b2b with 1C engineer.

L1 Support engineer, Technical teamlead

from 03.2017 to 04.2019 (2 years 1 month)
Alitos group/IT experts, Київ (Finance, banking, and insurance)

ALITOS-GROUP (Israel) L1 Support engineer, technical teamlead (March 2017 – April 2019)
- Supporting and instructing more than 100 employees in the local office and worldwide
- Setup and administration of Windows workstations
- Server administration (Windows 2012r2, AD administration)
- VOIP PBX experience (asterisk, SIP trunks, POE phones, IVR)
- Provided Office 365 end-user support and encourage user adoption.
- Headed a team of helpdesk supports and IT dept. In Ukraine
- Developing and managing CRM systems for the company.

System administrator

from 09.2015 to 03.2017 (1 year 6 months)
PRIVATE COMPANY, Київ (Consulting and support)

PRIVATE COMPANY (Kiev) System Administrator (Sept. 2015 – March 2017)
Server administration (Linux; Windows 2012r2, AD, DNS, DHCP)
- Setup and administration of workstations (Windows server 2008, 2012r2, Cent OS)
- Introduced and gained exp with Cisco & Fortinet hardware
- Supporting and instructing more than 50 employees
- Organization of backup / data recovery via Windows Server tools
- Organization of remote access
- Procurement of new hardware and software

Back-end developer, Junior IT support

from 07.2011 to 06.2015 (3 years 11 months)
AREFEVA, Netherlands (Fashion and clothes)

AREFEVA (Kiev, Netherlands) – back-end developer, Junior IT support (July 2011 – June 2015)
- Local, (after switched to dedicated support) with companies - AREFEVA and AREFEVA lookbook.
- Troubleshooting and fixing local office issues, provided a dedicated support via Team Viewer and similar to it software.
- AD administration, User accounts creation and management.
- CRM development for the local office, in order to increase performance for the users, using node.js

Education

Институт Международных Отношений и Лингвистики

Международные отношения, Київ
Unfinished higher, from 2008 to 2012 (3 years 11 months)

Additional education and certificates

IT Step Academy

2007, 1 year

Language proficiencies

• English — fluent
• Ukrainian — fluent

References

• Shalom Peretz

  Shalom Peretz

  CEO, Alitos group/IT experts

  Contact details are hidden

• Marina Arefeva

  Marina Arefeva

  Company Owner, AREFEVA

  Contact details are hidden

• Babaskin Anton

  Babaskin Anton

  Senior/Lead System administrator, Партия "Вiдродження"

  Contact details are hidden

• Artem Prokopenko

  Artem Prokopenko

  Technical Team Lead, The Union of Cyprus Developers

  Contact details are hidden

Additional information

OBJECTIVE
Seeking job in dynamic company for increasing professional qualities and to
contribute to the company.

SUMMARY
My entire career is spent in IT support roles of slightly different kinds, working as part of international teams from day one. I make a point of establishing a good relationship with the customers, finding compromises where needed, to be able to deliver a high level of service to them.

My approach is to work hard, think critical, be calm and not crack under pressure, pay attention to details, talk to people and actually hear what they say, thus getting to know what they need and what can be improved.

I feel comfortable working in multitasking environment and prioritizing tasks to achieve an optimal outcome. I learn quickly and constantly look for opportunities to learn some more.

Currently I'm looking for a position as IT technology support engineer which pays 1200-1500 usd net


WORK EXPERIENCE:

Itera - Makes a difference (Kyiv) Information Technology Support (April 2019 – June 2023)
Full-time (OSSUR project - Iceland) Full-time

Worked with: Windows Server, Azure, AD, Exchange 365, +onprem, Power BI, Navision, Dynamics,
jira, it documentation for newcomers, knowledge transfers for newcomers


TMF Group (Kyiv) System administrator (March 2017 – April 2019) Full-time

Worked with: Windows server; MS Exchange; Exchange 365; Active directory; Dell PowerVault;
Asterisk PBX, Jira; ISO27001; ISAE 3402;
• IT documentation and userguides for local users and customers
• MS Data Protection Manager administration, Back-ups on tapes via Dell PowerVault
• Citrix administration and local users support
• Exchange 365 administration


ALITOS-GROUP (Israel) System administrator (March 2017 – April 2019) Full-time

- Supporting and instructing more than 500 employees worldwide
- Setup and administration of Windows workstations
- Server administration (Windows 2012r2, AD, DNS, DHCP)
- VOIP PBX experience (asterisk, SIP trunks, POE phones, IVR)
- Provided Office 365 end-user support and encourage user adoption.
- Headed a team of helpdesk supports and IT dept. In Ukraine
- Developing and managing CRM systems for the company.
IT experts (Kyiv) System Administrator (Sept. 2015 – March 2017) Full-time
Local Server administrator (Linux; Windows 2012r2, AD, DNS, DHCP)
- Setup and administration of workstations (Mac OS, Windows, Linux, Cent OS,
Ubuntu)
- Worked with Cisco & Fortinet hardware
- Supporting and instructing more than 200 employees
- Organization of backup / data recovery
- Organization of remote access
- Procurement of new hardware and software
- Maintenance of office computer equipment


AREFEVA (Netherlands) – back-end developer (July 2011 – June 2015) Part-time

- Remote working with companies - AREFEVA and AREFEVA lookbook.
- Microsoft exchange, Active Directory
Freelance web development in various capacities.
FORUM M.C.W. (Poltava) – IT support (February 2010 – March 2011) Part-time
- local network technology trainee.
- front end development (javascript, python)


SKILLS
Windows Server (MS Server, MS Windows, AD, GPO, Terminal Server, DNS, DHCP, WSUS, DFS)
MS Exchange and O365 Administration
Microsoft Azure administration, Dynamics, Power BI, Navision,
Jira, Citrix.
Networking: TCP/IP, DHCP, DNS, WINS, FTP, SMTP, POP3, NAT, LAN, VLAN
Virtualization: Hyper-V, VMware, VirtualBox.
Remote acess: SSH,RDP.
VoIP: Asterisk, FreePBX
Firewalls: Fortinet
Additional: Nodejs, git, python


LANGUAGES
• Ukrainian – native
• Russian – fluent
• English – fluent


RECOGNITIONS
• Mykhailo Pugach (Ukraine, Itera) - satiricon4ever (skype)
• Marina Arefeva (Netherlands), AREFEVA [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
• Shalom Peretz (Israel), Alitos Group, Management-Experts ltd. [open contact info](look above in the "contact info" section)
• Babaskin Anton (Ukraine), IT experts [open contact info](look above in the "contact info" section)
• Artem Prokopenko (Cyprus), The Union of Cyprus Developers [open contact info](look above in the "contact info" section),
[open contact info](look above in the "contact info" section)


INTERESTS & INSPIRATION
• IT, Carting, music prodution