Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5623919

Work experience

Account Manager

from 10.2016 to now (7 years 7 months)
Qwerty.Software, Запорожье (IT)

- Ensuring implementation of the best customer service practices to establish long-term cooperation with clients
- Communicating with loyal customers, solving any issues and customer concerns
- Establishing communication between a customer and an executor (involving calls and correspondence)
- Instructing the support team (involving writing guides and instructions, personal training)
- Managing internal customer reviews
- Ensuring strong customer service and customer satisfaction
- Interacting closely with the Development department
- Defining personal KPIs.

Quality Assurance Manager (Editor)

from 06.2016 to 08.2016 (2 months)
Qwerty.Software, Запорожье (IT)

- Managed the Quality Department
- Ensured the up-to-standard quality of orders before delivering to clients
- Edited/proofread various types of texts.

Customer Support Agent

from 06.2015 to 10.2016 (1 year 4 months)
Qwerty.Software, Запорожье (IT)

- Managed inquiries from customers in chat, Skype, CRM, and on the telephone
- Investigated and solved all types of customer concerns
- Had experience in multinational customer service 24/7 (USA, UK, Australia, Canada, UAE, etc.).

Independent Translator

from 01.2015 to 02.2016 (1 year 1 month)
Technolex Translation Studio, Киев (Public and business services)

Performed translation and localization of different kinds of documentation for such companies as Canon, Sony, Philips, AVG, Microsoft, etc. using CAT Translation Software.

Independent Translator

from 01.2014 to 01.2015 (1 year)
TransLink UA, Киев (Public and business services)

Performed translation of technical documentation and translation proofreading in the following fields:

- IT
- Aviation
- Engineering
- Construction
- Medicine
- Economics.

Education

Запорожский национальный технический университет

Технический перевод, Запорожье
Higher, from 2011 to 2016 (5 years 2 months)

Запорожский авиационный колледж им. А.Г. Ивченко

Экономика предприятия, Запорожье
Specialized secondary, from 2008 to 2011 (2 years 9 months)

Additional education and certificates

Diploma in Customer Service

2019

Customer Service Training

2019

The Fundamentals of Software Testing

2019

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent
• French — average