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Work experience

Technical Team Lead

from 06.2020 to now (4 years)
23 Telecom LTD, Киев (Телекоммуникации, связь)

• Creating both technical and commercial routing scheme from scratch;
• Task management(technical writing);
• Resolving disputes with customers and providers;
• Customer’s Rate administration;
• Updating dial codes reference book(IR-21 GSMA);
• Technical interconnection between companies(SMPP/HTTP/API);
• Building and improvement inner routing SMS platform;
• B2B Sales/Procurement on a daily basis;
• Revising all customers targets and provider’s offers — to create best routing;
• Requesting features for SMS platform(Alarislabs);
• Helpdesk administration (Kayako);
• Troubleshooting complex customer’s issues(2nd-3rd lvl);
• Managing NOC team (5 ppl)

Routing Specialist

from 11.2019 to 06.2020 (7 months)
Signatel Group, Киев (Телекоммуникации, связь)

•Processing and resolution client complaints;
•Working on technical issues (interconnection) with partners;
•Support interconnection processes;
•Building and improvement inner routing SMS platform;
•Rate administration;

Routing Specialist

from 09.2017 to 11.2019 (2 years 2 months)
MMD Smart, Киев (Telecommunications and networking)

•Processing and resolution of client complaints;
•Building and improvement of inner routing SMS platform;
•Building negotiable relations between support and sales departments;
•Building and support working routes for sales department;
•Finding the best channels(routes) for customers needs.

Education

Государственный Университет Телекоммуникаций

Информационных Технологии, Киев
Higher, from 2012 to 2018 (5 years 9 months)

Knowledge and skills

Language proficiencies

• Russian — fluent
• English — advanced
• Ukrainian — above average