Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6327683/

Work experience

Sales Associate

from 06.2023 to 08.2023 (2 months)
H & M, Netherlands (Retail)

•Assisted customers with finding products, provided styling advice and product information, operated the cash register and handled transactions.
•Arranged and replenished merchandise displays, maintained store cleanliness and organization, and unpacked and organized new inventory while monitoring stock levels and reporting shortages.

Customer Success Manager

from 06.2022 to now (3 years 2 months)
Kingdom Ambassadors, Remote (Non-profit and charitable organizations)

•Facilitated the on-boarding process for new members through virtual welcome sessions and orientation webinars, providing educational resources and support to familiarize them with the organization’s mission and activities.
•Managed member engagement by regularly communicating through personalized emails, newsletters, and phone calls and organizing virtual events and webinars to keep members informed and engaged.
•Designed and distributed surveys to collect feedback from donors and members, analyzed the feedback to identify trends and developed strategies for improvement in the organization’s offerings and support services.
•Provided timely assistance and issue resolution for donors and members through email, chat, and phone support, as well as developed a comprehensive FAQ and support resource library to assist with common queries and issues.
•Created and distributed impact reports highlighting the utilization of contributions and shared success stories and case studies to demonstrate transparency and impact.
•Developed and maintained strong relationships with key donors and members through regular check-ins and personalized communications and collaborated with internal teams to ensure alignment on goals and strategies.
•Contributed to developing customer success strategies and goals and identified and implemented innovative approaches to enhance donor and member satisfaction and retention.

Customer Support Representative/Office Desk Manager

from 06.2020 to 02.2022 (1 year 8 months)
WOW buds, Kharkiv (Retail)

•Addressed customer inquiries via phone, email, and chat, resolving technical issues and escalating complex problems to relevant teams.
•Managed office operations by welcoming and assisting visitors and clients, coordinating office maintenance and repair services, supporting HR with on-boarding new employees and organizing office events.
Scheduled and coordinated meetings, appointments, and travel arrangements; assisted with document preparation, filing, and data entry; and maintained and updated customer support tickets and documentation

Education

VN Karazin National University School of Medicine

Medicine, Kharkiv
Higher, from 2020 to 2026 (6 years)

Medicine deals with saving and restoring of health to the sick through diagnosing and treatment of diseases. There are different interesting fields in medicine eg cardiology, gynecology, pediatrics, public health etc. As medical doctors we are trained and cultured that our patient is our priority so we work hard to achieve that because the health of our patients and everyone is our priority. I enjoy studying medicine in Ukraine, I admire the culture, I'm working on developing my Ukrainian language skills till I become a fluent speaker.

Additional education and certificates

Groward Consults- Content Creation MasterClass

2020

Mini-Master's in Business Administration

2023-2024

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• MS Outlook
• Email
• MS Access
• Google Docs
• Communicability
• Skype
• Google Sheets
• Instagram
• Facebook
• Google
• Organizational skills
• Google Drive
• Telegram
• Viber
• Conducting presentations
• Management skills
• Social media
• Google Slides
• MS OneNote
• WhatsApp
• Spreadsheet
• Content management
• Mail merge
• Slideshow
• Leadership
• Strategic planning
• Organization of events

Language proficiencies

• English — fluent
• Dutch — average

References

Joseph Israel James Junior

Joseph Israel James Junior

Customer Care Expert, Sales Representative and Human Resource Manager/Supervisor

Additional information

Highly skilled, dedicated and results-oriented professional with demonstrated track record and experience in customer success, customer support, administration and office management seeking a challenging role in a dynamic organization where I can leverage my skills to drive customer satisfaction and contribute to overall organizational success.

I am a hard working, highly intellectual, competent, dedicated, diligent worker and have a great deal of experience. I am a team player but also have the ability to work independently. I am time conscious and always deliver within the specified timeframe while leaving enough time for the management to review and provide feedback for improvement. With my numerous talents, I believe I am nothing short of a positive addition to any team. I am highly flexible and adaptable as shown by the various positions I have handled.
I enjoy reading and travelling to gain knowledge about different cultures and people.