Contact information

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Work experience

Customer service representative

from 01.2021 to 12.2023 (2 years 11 months)
Ukiyo Outdoors, Remote (Marketing, advertising, and PR)

Handled customer inquiries across multiple channels - phone, email, chat and social media.

Leveraged CRM tools to efficiently access customer information and history, driving first call resolution. Regularly exceeded customer satisfaction targets.

Proactively identified opportunities to upsell and cross-sell while resolving customer issues. Collaborated with sales team to generate leads.

Kept myself updated on new product features and launches through trainings and test drives. Provided insightful feedback to product team based on customer interactions.

Maintained high productivity and schedule adherence by managing time effectively. Completed trainings to improve skills.

Provided empathy, active listening and used positive tone during customer interactions.

Health assistant

from 05.2019 to 12.2020 (1 year 7 months)
Potters care, All Ukraine (Chemical industry, pharmaceuticals)

Assisted patients with appointments, insurance, and prescription issues, referring to appropriate resources to meet needs.

Maintained customer records and coordinated patient referrals between medical teams.

Performed administrative duties like scheduling appointments, CRM, monthly schedules and task lists to remote health staff.

Monitored supplies and ordered medical equipment and pharmaceuticals as needed.

Advocated for patients by assisting with insurance claims, appeals, and complaint resolution.

Organized virtual team meetings and trainings using video conferencing tools.

Provided support, feedback, and recognition to enhance employee engagement and morale

Education

Vinnytsia National Medical University

Medicine, Вінниця
Higher, from 2014 to 2020 (5 years 9 months)

I am a graduate

Additional education and certificates

IELTS (International English Language Testing System)

1

Certificate of leadership

Till date

Knowledge and skills

Language proficiencies

English — advanced

Additional information

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skiIls in establishing rapport with clients. Skilled in using call center tools, and virtual communication platforms to manage customer interactions and resolve issues in a timely and professional manner. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.