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Work experience

Retention manager

from 08.2023 to 12.2023 (4 months)
gambling site, Kyiv (Show business, art and entertainment)

Increasing customer retention rates.
Boosting customer satisfaction and loyalty.
Maximizing revenue from existing customers through targeted promotions and incentives.
Developing and implementing effective retention strategies.
Responsibility:
Monitoring player behavior and feedback to continuously improve retention strategies.
Managing loyalty programs and VIP schemes to reward and retain high-value customers.
Providing training and support to frontline staff to enhance customer retention efforts.
Tracking key performance indicators (KPIs) related to retention and reporting on progress to senior management.

Customer support

from 09.2021 to 02.2022 (5 months)
1xbet, Київ (Customer support)

Good communication
quick problem solving

Sales manager

from 06.2021 to 09.2021 (3 months)
Revlon sales, Kyiv (Marketing, advertising, and PR)

Made 5 ftds

Education

Taras Shevchenko national university

Medicine, Kyiv
Unfinished higher, from 2018 to 2024 (6 years)

Language proficiencies

• English — advanced
• Hindi — fluent

Additional information

Excellent proficiency is advantageous for effective handling of tasks. A quick learner with a positive demeanor. Encouraging clients through positive reinforcement and adapt at providing updates