Viktoriia

Contact information

The job seeker has entered a phone number, email and Facebook.

You can get this candidate's contact information from https://www.work.ua/resumes/6746601

Work experience

Reservation manager

from 02.2021 to 03.2022 (1 year 1 month)
Grand Admiral Resort&SPA, Ирпень (Hotel and restaurant industry)

-Having knowledge of entire Reservation Procedure according to Hotel manual system.
-Review reservation booked daily.
-Review arrival report daily.
-Responsible for preparation of occupancy forecast.
-Ensure special handling of repeats guest and very VIP guest.
-Monitors and coordinates group reservations activity.
-Reviews no-show and cancelled reservations.
-Maintain cordial relations with commercial clients.
-Responsible for work schedule.

General Manager

from 06.2020 to now (3 years 11 months)
Vele Rosse Hotel, Одесса (Hotel & Restaurant)

Overseeing daily business operations.
Training low-level managers and staff.
Oversee recruitment and training of new employees
Researching and identifying growth opportunities.
Generating reports and giving presentations.
Ensure staff follows health and safety regulations
Organising staff schedules.
Organising the maintenance of equipment.
Working with other department heads.

Sales Manager

from 01.2020 to 06.2020 (5 months)
Redling Hotel, Одесса (Hotel & Restaurant)

Maximizing the profitability of the hotel by providing outstanding quality of service to guests.
Developing sales strategies and action plans.
Recruiting, hiring and training personnel.
Preparing sales proposals for clients.
Creating hotel awareness through marketing campaigns.
Attending all department and hotel meetings as necessary.
Observing the market and identifying trends.
Maintaining hotel relationships with key accounts.

Accommodation manager

from 08.2018 to 01.2020 (1 year 5 months)
UkrAeroTrans (AirLink International), Одесса (Handling service)

Accommodation of crew and passengers in hotels in Ukraine and abroad;
A rewarding experience of interacting with hotels around the world;
Control check-in & check-out process;
Control of mutual settlements with suppliers and hotels;
Online payments;
Booking railway and air tickets;
Cooperation with travel agencies and tour operators in Ukraine and abroad;
Hotel reservation (directly, through online systems and tour operators);
VIP level request processing;
Analytical work;
Hotel room reservations;
Booking add. services (excursions, meeting at the airport, car rental, helicopter rental, etc.).

Reservation and Front office manager

from 07.2017 to 08.2018 (1 year 1 month)
Boutique Hotel California, Одесса (Hotel & Restaurant)

Allocating daily tasks to staff;
Ensuring the special handling of repeats and VIP guests;
Staying abreast of local competitors and their activities;
Assisting the General Manager as and when necessary;
Managing all reservation databases and ensuring that information is kept up to date at all times;
Maintaining cordial relationships with commercial clients;
Keeping an eye on room availability during the working day;
Maximizing the company’s revenue through guest satisfaction and by repeat bookings;
Receiving, handling and processing all reservations;
Monitoring and maintaining the cleanliness, sanitation and organization of assigned work areas;
Compiling reports on no-shows for future business forecasting;
Ensuring that the department provides a high level of customer service;
Maximizing revenue through regular communication and implementation of the pricing and selling strategies;
Ensuring effective communication.

Receptionist

from 11.2015 to 03.2016 (4 months)
Vele Rosse Hotel, Одесса (Hotel & Restaurant)

Receptionist

from 11.2015 to 07.2017 (1 year 8 months)
Boutique Hotel California, Одесса (Hotel & Reastaurant)

Welcoming guests to the hotel in a polite, friendly and helpful manner;
Dealing with late arrivals and assisting with early check-outs;
Check out departing guests using the hotel’s accounting system;
Taking payment from guests in the form of cash or credit cards;
Answering telephone inquiries promptly & professionally & transferring calls on;
Being a point of contact for guests should they have any queries;
Arranging for brief tours of the hotels rooms and facilities;
Operating switchboard and directing calls appropriately;
Dealing with and resolving customer complaints;
Checking function sheets;
Managing group bookings for conferencing, the restaurant and accommodation;
Keeping up to date on all hotel products, services, pricing & promotional offers;
Completing the night auditing procedures with accuracy and attention to detail;
Maximise sales revenues through up selling and marketing programmes;
Provide information and literature about the hotel in person and via telephone;
Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.

Education

Odesa Mechnikov National University

International Relations, Одесса
Higher, from 2011 to 2016 (4 years 10 months)

Studying international relations is a great way to gain a deeper understanding of global issues. It's an intriguing and important subject which places great emphasis on economics, culture, education, and political science and examines the impact they have on society.

Additional education and certificates

Frances King School of English (London)

2013, 1 month

Hospitality Academy "Dear Guest: Audit of Service Standards or How to Become a Favorite Hotel for Your Guests"

2017

Ribas Hotels Group "Three Whales of a Successful Hotel"

2018

All-Ukrainian hotel forum "Service strategy and communication with the guest"

2017

All-Ukrainian Hotel Forum "Hotel Sales and Revenue Management"

2017

Hospitality Academy “How to Extend the Season. Successful hotel loading in summer and off-season "

2018

Hospitality Academy "Safety + Comfort: new realities of receiving guests in 2020"

2020

Knowledge and skills

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent
• German — beginner

Additional information

MS Office (Word, Exсel, Access, Power Point, Outlook), The Bat, SendPulse;
PMS: Servio, Shelter, B52;
CRM: Bitrix24.