Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6847093

Work experience

Sales representative

from 01.2021 to 05.2021 (4 months)
Chrystal Car shipping, California` (Transportation and logistics)

Quoted leads and getting clients to sign off contracts that would get their cars shipped. met the weekly KPI's in my department and delivered results with excellence .

Customer support representative/Logistics

from 08.2018 to 07.2020 (1 year 11 months)
Taxify Transportation company, Kharkiv (Transportation and logistics)

Answering customer emails and phone calls, being extremely fast in coming back to customer emails and calls with immediate response .
assisted customers with issues they had with us during their trips
compiled customer data for bonuses based of consistency and loyalty to the company.

Customer care support

from 05.2016 to 03.2018 (1 year 10 months)
United life insurance, Wisconsin (Finance, banking, and insurance)

Calling clients who had been seen previously by licensed representatives and convincing them to attend virtual meetings.
Scheduling and rescheduling appointments, responding to client emails and escalating difficult situations .

Customer care support

from 02.2014 to 05.2016 (2 years 3 months)
Global communication Network, Kyiv (Telecommunications and networking)

on-line processing of customers' incoming letters 7 days a week, working on feedback and reviews on product pages.
Processing orders, taking payments and issuing refeunds.
dealing with complaints and compliments in a professional manner .

Education

Vinnitsa National Medical University

Medical Doctor, Vinnytsia
Higher, from 2012 to 2018 (5 years 9 months)

Knowledge and skills

Additional information

120-HOUR TESOL CERTIFICATE
Passing grade: A. internationally recognized TESOL certificate course with a practical emphasis on teaching skills, language awareness, phonology and classroom management.