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Work experience

DUTY MANAGER

from 05.2015 to 01.2021 (5 years 8 months)
Marriott International, Dubai (Hospitality)

MAJOR ACCOMPLISHMENTS:
•Was promoted twice: from Senior Guest Service Agent to Team Leader, and after - to Duty Manager.
•Winner of GEM Award (*Marriott recognition program) Leader of the Quarter 1 – 2019; nominated for “GEM Award” Leader of Quarter 4 – 2018.
•“Brand Champion 2016” employee of the year.
•Twice was recognized for being one of the top 10 associates appreciated by Guests of complex hotels in 2017 and 2018.
•Being Front Office team leader during the merging of Starwood International and Marriott International and their systems accordingly.

DUTIES:
•Being Front Office in charge and hotel in charge when Hotel Manager is not on the property.
•Respond to hotel emergencies.
•Conducting departmental/hotel trainings.
•Certified Marriott Interviewer; employee hiring & onboarding, performance management.
•Being in charge of Front Office, running the operation: monitoring and delivering arrival/departure experiences, handling complaints, loss prevention, pre-arrival planning, checking/completing day-to-day procedures that require working along with other departments.

SHIFT LEADER

from 01.2014 to 02.2015 (1 year 1 month)
Hilton International, Київ (Hospitality)

MAJOR ACCOMPLISHMENTS:
• Together with seniors completed the whole process of preparing the Front Office for opening the new 5* hotel: coaching FO stuff, preparing trainings, setting procedures of Front Desk work.
• Adaptation for the new role – Team Leader, which was challenging considering it was pre-opening and the first year of operation

DUTIES:
•Running the Front Office operation, including but not limited to: guiding, coaching and mentoring Front Office staff with day-to-day responsibilities, delivering luxury service, being in charge of both reception and executive lounge.

FRONT OFFICE AGENT

from 07.2012 to 01.2014 (1 year 6 months)
Radisson International, Київ (Hospitality)

MAJOR ACCOMPLISHMENTS:
• During 17 months working at the hotel 8 times, the leading position in upselling was held, which totally was 7th part of total upsell revenue
• Was chosen by heads of departments as the Employee of the Month half of a year after joining

DUTIES:
• Responsible for arrival and departure experience;
• Assisting Guests with special requests as was performing the duties of concierge as well;
• Supporting Front Office responsibilities in the management system aimed for loss of prevention, auditing, act.
• Receiving calls;

ASSISTANT

from 09.2010 to 06.2011 (9 months)
CAMP AMERICA, Київ (Student Exchange)

• Managing the students applying to the program.
• Consulting them in preparing for participation: online applications, making payments,
• Preparing all necessary documentation for the US Embassy.
• To carry on the correspondence in a timely and courteous manner.

HEAD WAITRESS

from 05.2010 to 09.2010 (4 months)
CAMP “WALDEMAR”, Hunt, TX, USA (Children Camp)

Leading, auditing, and assisting with the work of a team of waitresses in order to deliver good food service in a timely manner for the children camp of 400 kids.
Preparing for camp picnics and carnivals.

COUNSELOR

from 01.2010 to 11.2011 (1 year 10 months)
International Children Centre “Artek”, Gurzuf, Crimea, Ukraine (International Children Centre)

• Designed learning and recreational activities based on age groups of campers.
• Created fun but challenging team-building indoor and outdoor activities.
• Organized performances, concerts, sports events.
• Conducted basic wilderness survival training for campers.
• Maintained and updated daily journal with development of each child in terms of performance and relationship within the group, incident reports, and socialization graphs of the group.

Education

M.P. Dragomanov National Pedagogical University

English and Foreign Literature, Київ
Higher, from 2007 to 2012 (4 years 9 months)

MASTER’S DEGREE in English and Foreign
Literature

Diploma with honors

Additional education and certificates

Supervisory skills, Marriott International

5 months

Trainings in Sales, Reservation, Housekeeping, Meetings & Events departments

160 hours each

Дія. Цифрова освіта

1 день
Certificate

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced
• German — beginner

Additional information

With extensive experience in hospitality management in 3 world biggest hotel chains:Marriott, Hilton and Radisson; I lead cross-functional teams, demonstrating exceptional communication skills and making critical decisions during challenges.

5 years of the leading position in the fully occupied Dubai hotel gave me an opportunity to grow both professionally and personally to fill up the role.