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Customer Support Engineer, 25 000 UAH
- Employment:
- Full-time.
- City:
- Kyiv
Contact information
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Work experience
Customer Support Engineer
from 04.2016 to 09.2020
(4 years 5 months)
UniSender Ukraine, Киев (E-mail Service)
- Worked with both corporate and private clients to ensure their best experience
- Tested new features as Manual QA to help the developers and learn new product’s features, reported bugs using Jira
- API, integration of platforms and databases for business processes automatization
- Eliminated errors within the competence of available logs with Rest API using Postman
- Designed letter layouts with html
- Settings verification for domain authentication (spf, dkim, dmark)
- Moderation email campaigns in accordance with rules and policies
- Developing templates for communication with corporate clients, filling the internal Knowledge Base
Tech Support Specialist and System Administrator
from 09.2013 to 04.2016
(2 years 7 months)
YUG-CONTRACT (Юг-Контракт), Киев (Distributor)
- Technical maintenance of B2B processes
- Corporate client’s software tasks automatization
- Creating technical documentation for software in Confluence
- Remote system administration and desktop OS administration, scripting for servers
- Software and hardware troubleshooting
System Administrator
from 04.2013 to 09.2013
(5 months)
Viva, Киев (Medical clinic network)
- Local networks and databases maintenance
- Windows server setup and maintenance
- Setting up and maintaining hardware for local network
Education
Национальный университет пищевых технологий
Автоматизации и компьютерных систем, Компьютерные науки, Киев
Higher, from 2008 to 2012 (4 years)
Additional education and certificates
QA Test Lab Courses
1 месяц
Language proficiencies
English — average
Additional information
Passionate about Game development, graphic design, 3D Animation, AR\VR, visual effects and movie production. I would like to work as a support or as a tester in companies that work in similar areas, so I have the opportunity to grow up.
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