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Customer Support Engineer, 30 000 UAH

Employment:: Full-time.
City:: Kyiv

Work experience

Customer Support Engineer

from 04.2016 to 09.2020 (4 years 5 months)
UniSender Ukraine, Киев (E-mail Service)

- Worked with both corporate and private clients to ensure their best experience
- Tested new features as Manual QA to help the developers and learn new product’s features, reported bugs using Jira
- API, integration of platforms and databases for business processes automatization
- Eliminated errors within the competence of available logs with Rest API using Postman
- Designed letter layouts with html
- Settings verification for domain authentication (spf, dkim, dmark)
- Moderation email campaigns in accordance with rules and policies
- Developing templates for communication with corporate clients, filling the internal Knowledge Base

Tech Support Specialist and System Administrator

from 09.2013 to 04.2016 (2 years 7 months)
YUG-CONTRACT (Юг-Контракт), Киев (Distributor)

- Technical maintenance of B2B processes
- Corporate client’s software tasks automatization
- Creating technical documentation for software in Confluence
- Remote system administration and desktop OS administration, scripting for servers
- Software and hardware troubleshooting

System Administrator

from 04.2013 to 09.2013 (5 months)
Viva, Киев (Medical clinic network)

- Local networks and databases maintenance
- Windows server setup and maintenance
- Setting up and maintaining hardware for local network

Education

Национальный университет пищевых технологий

Автоматизации и компьютерных систем, Компьютерные науки, Киев
Higher, from 2008 to 2012 (4 years)

Additional education and certificates

QA Test Lab Courses

1 месяц

Language proficiencies

English — average

Additional information

Passionate about Game development, graphic design, 3D Animation, AR\VR, visual effects and movie production. I would like to work as a support or as a tester in companies that work in similar areas, so I have the opportunity to grow up.