Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7365618

Work experience

Customer Support Manager

from 09.2021 to 03.2022 (6 months)
IT company, Вінниця (Cryptocurrency product)

• Provided to clients updated and actual information regarding cryptocurrency product
• Escalated problems and different issues and monitored their resolution
• Provided solutions and assistance to customers via online chats, email, telegram community
• Composed, distributed tasks between other internal departments

Counselor, English teacher

from 06.2019 to 08.2019 (2 months)
Personality Development Center "Logos", Вінниця (Conducting English lessons, preparing educational materials (tests, audio and video materials, game techniques))

Education

Vinnytsia State Pedagogical University named after Mykhailo Kotsyubynskyj

Bachelor's degree, secondary education (English, German), Вінниця
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

An enthusiastic customer support manager in online customer service, including tech support, troubleshooting and customer care. Knowledgeable with handling customers complaints and maintaining a positive and friendly disposition.

Skills:
• Speak and write in English (B2), Ukrainian, Russian
• Excellent multi-tasking and communication skills
• Problem solving
• Communication with customers via online chats
• Ability to work in a team