Contact information

The job seeker has entered a phone number, email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/747166

Work experience

Key account manager

from 09.2018 to 06.2019 (9 months)
BSG, Киев (Telecommunications and networking)

Business development manager:
- Managing relationships with Mobile Network Operators and SMS-aggregators (SMS-hubs) around the world by presenting, promoting and selling services.
- Reaching companies to identify new leads and potenial partners in Europe in the telecom area ( Skype,Linkedin, Google, advirtisment).
- Work on preparation of leads (B2B) and singing contracts.
- Experience is selling SaaS ( messaging platform).
- Working on current partners, dealing with accounts, support all necessary operations while selling traffic.

Called calling, if necessary to contact potential clients.

Providing support to clients via Skype, live chat, emails and calls.

Senior customer support manager/Sales

from 10.2016 to 09.2018 (1 year 11 months)
European brand, Киев (European brand, wholesaler and manufacture's brand, which is selling dresses for special occasions all over Europe (B2B business))

Customer Support & Sales Manager:
-Supporting all necessary operations in sales of the company products;
- Provide customer support via Live chat; emails; operating CRM system;
-Incoming and outcoming calls;
-Monitor competitors and adding new customers to the data base;
-Dealing with the Invoices and payments for the products;
-Assist customers with all inquiries and any kinds of complaints; proceed orders and making sure timely delivery;
-Communicating with the potential customers;
Senior Manager:
- teaching the sales techniques in B2B business;
- Writing templates for emails and telephone scripts for “cold” calls;
- helping staff to adapt as a part of a team during the probation period;
- Adding and updating FAQ for the customer support team.

Call-manager (English lang.)

from 02.2016 to 09.2016 (7 months)
Parobirova Consult, Киев (Consulting, accounting and auditing)

International calls (USA and Canada):
-Call-manager:
-Incoming and outcoming calls,
-Conducting telephone interviews;
-Managing the data base.

Teacher of English language

from 09.2011 to 06.2014 (2 years 9 months)
LOPTY - boarding school, Luhansk (-Teaching English language in a group of students;)

-In 2013-2014 gained the 2nd qualification stage in teaching of English language.

Freelance translator and administrator of the dating website

from 01.2009 to 08.2015 (6 years 7 months)
Freelance, Luhansk (freelance translation)

-Supporting and organizing meetings with foreigners;
-Live chat;
-Account managing;
-Searching for new clients;
-Organizing the photoshoots;
-Adding new accounts to the system;
-Managing live chat; conference calls and work with the client base.

Teacher of English language

from 02.2005 to 08.2009 (4 years 6 months)
ЛНВК специализированная школа-гимназия №42 ( LNVK specialized gymnasium №42), Luhansk (-Teaching English language using different methods of learning)

Education

T.Shevchenko Luhansk National University

Germanic Philology Department, specialty “English language and literature (English)”, Luhansk
Higher, from 2001 to 2006 (4 years 9 months)

Magister in English language and foreign literature; teacher of English Language and World Literature.

Knowledge and skills

Language proficiencies

• English — advanced
• German — beginner
• Ukrainian — fluent
• Russian — fluent

Additional information

I am eager to gain new experience, ready to start new work and to work in a team.I would like to enlarge borders of my work (to enlarge my experience in sales, and get the chance to communicate with people from different countries)
By the way, I am a fast learner and flexible person; have both excellent communicative and listening skills; polite and friendly.
I would love to participate in different trading exhibitions and forums and to have live communication with customers. Have been to the international trading exhibition Inerbride, Dusseldorf (Germany) in May 2018 as a part of a sales team. Assisting customers while visiting Gino Cerruti stand.