Sukhvinder

SUKHVINDER SINGH
Contact : 91 – 9971306604 l E-Mail: [open contact info](look above in the "contact info" section)

CUSTOMER SERVICE |RISK & CONTROLS ASSURANCE| SUPPLIER MANAGEMENT | ADMINISTRATION

Versatile professional, excel in managing a wide range of functions across multiple verticals
Skilled in Risk and Controls assurance, customer orientation, liasoning and administration

Profile Summary

Energetic, Service-focused Professional with nearly 17 years of experience in leveraging capabilities in driving resolutions
Customer service (call handling, complaints and quality assurance)
Expertise in risk identification, assessment and mitigation strategies
Adequacy of risk management, controls assurance, observance of regulatory requirements, highlight exceptions or violations
Proficient in delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes
Highly skilled in liaisoning and administrative capabilities in regards to completion of the project in collaborating with the officals for delivering targets
Rich exposure in conducting training and sessions, preparing presentations, organizing meetings, recording minutes, maintaining documents, and handling confidential filings
A keen communicator with honed interpersonal and relationship building skills

Organizational Experience

Barclays is a British multinational universal bank, headquartered in London, England. Barclays India comprises wealth management services such as Personal Banking services, Retail and Corporate Banking, Cards and Collections, Procurement and supplier management and other financial services.

Profile - Supplier Management Analyst
Key Deliverables:
Responsible for conducting control assessment reviews of critical suppliers that Barclays does business with.
Ensure supplier abides by the rules and work from a risk-free and controlled environment to provide services to Barclays.
Supplier Assurance and Attestation of key controls such as Information Technology security, data leakage prevention, physical security, people screening etc. to ensure the services delivered are fit for purpose, meet Barclay’s standards and are executed in a way that will not harm Barclays or our customers.
Applicability and implementation of industry standards by suppliers like ISO 27001, GDPR, PCI DSS etc.
Implementation of independent, evidence-based assurance of Supplier controls to ensure Bank has appropriate visibility to supplier risks and the measures required to mitigate them
Identify of areas of control weakness for suppliers and driving proactive remediation and action.

Profile - Risk Officer
Key Deliverables:
MSA/RCSA - Attestation of Administrative and Procedural controls and scrutiny of evidences to ensure control effectiveness.
Weekly/Monthly/Quarterly/Annual Assurance for various operational Control & Checks, publish observations and ensure remediation plans in place.
Gateway Audits, Floor sweep activities, complaints call monitoring, outbound calls audit.
Monthly Controls Review - Staff File Audit, Mailbox accesses, ORMP testing, Exit Reports, Verification health checks
Control attestations for K176 SOX control
Business Continuity Management
Records Management - Implementation & Review of BLoR and Asset Register
WSR/FSR/MSR – Weekly/Fortnightly/Monthly Service reviews
Control attestations for 185 Barclays Suspense accounts
Maintain an effective control environment across all processes including implementing Standards to meet Group Policies
LAM profiles ownership and maintenance

Profile - Personal Banker/Customer Service
Key Deliverables:
Ensured continuous interaction with the customer through inbound calls to make sure that areas of concerns can be worked upon for improved service levels; provided customer service for increasing the client satisfaction levels
Assisted in opening currency accounts & amending account details including address, statements, name, account linking, financial history reports & break down of account fees
Provided information on daily exchange rates and assisted customers in performing money transfers & giving information on account transactions
Maintained records of customer interactions and transactions, recorded details of inquiries, complaints, & comments, as well as actions taken; placed orders for clients from respective currency accounts to be delivered at branch
Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected & explained the best solution to solve the problem and expedited correction or adjustments
Analyzed customer feedback & took measures to increase satisfaction levels; ensured high-quality customer experience while adhering to the SLAs for their services
Floor Support, work flow preparation and reconciliation

Profile - Senior Administrative Assistant
Key Deliverables:
Coordination with Architects, Engineers, Contractors and In-house team involved in the constructions process to ensure smooth running of the project.
Ensure timely supply of building designs, planning, scheduling and right implementation of plans at site.
Framing and finalization of Contractor Agreements – Woodwork, Painting, Plumbing, Electrical etc.
Valuation of properties in-coordination with Registered Valuer and sale deed registration for the apartments sold.
Procurement of construction material and determine the economical way to get to the site
Monitor construction progress with Engineers
Guest Hospitality of potential clients and project briefing. Ensure comfortable accommodation and travel arrangements.

Profile - Manager Liaison
Key Deliverables:

Handling all liaison work between the Company and Government Agencies for the purpose of Registration and Licensing of the Project with Govt. of H.P.
Submission and sanctioning of detailed drawings, building layouts from Town and Country Planning Department.
Obtaining all No Objection Certificates and approvals from local agencies and Government departments.
Obtaining sanction on behalf of buyers from District Commissioner to purchase flats in H.P.
Provide administrative and secretarial support to the Chairman

India’s largest Non-Scheduled Air Taxi Operator (Air Charter Services)
Profile - Executive Assistant to MD
Calender management including scheduling meetings and events
Answer all incoming calls appropriately and efficiently.
Drafting letters, business mails and related correspondence.
Handling all correspondence related to hiring of Foreign Pilots, purchase of Aircraft, enquiries of repair and overhaul of aircraft parts.
Attending all-important meetings, recording of Minutes.
Plan and manage travel arrangements, schedule meetings, liaise with Business contacts and staff round the world
Making Hotel reservations and travel arrangements for Foreign Guests
Collecting and presenting weekly department reports with progress on last minutes and updates if any to MD
Handling all personal cash and bank accounts, credit cards, membership payments, reconciliation of personal accounts.

Sales Representative of Overseas Aircraft manufacturers, Repair and Overhaul agencies
Profile- Personal Secretary to Vice President
Answer all phone calls and handle all business communications.
Making hotel reservations for business partners.
Travel arrangements – Visa, Ticketing, Hotel reservations etc
Assisting Liaison Manager, sending RFQs for repair of aircraft parts and supply quotations to Indian Airlines, Sahara, Air India, Jet Airways etc.
Raise Invoices for commission payments and collect FIRC letters from the Bank
Bank transactions – Deposit, Cheque with-drawl, statements etc
Assisting team members in their work

Education

MBA (Human Resources) from IIMT Delhi
B COM Hons PGDAV College, Delhi University
12th from Guru Harkrishan Public School, New Delhi
10th from Guru Harkrishan Public School, New Delhi

Personal Details

Date of Birth: 29th Sept 1981 | Address: J-39/2, S.F. Street -7, Garhi, Amrit Puri-B, East of Kailash, New Delhi – 110065