Ihor
Customer support manager
- Age:
- 31 years
- City:
- Vinnytsia
Contact information
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Work experience
Supervisor
from 08.2020 to 02.2022
(1 year 6 months)
Rocket company, Вінниця (Food delivery company)
Training and introduction to the work of company employees, quality control of work, feedback to operators on problem cases, scheduling of work, calculation of wages and bonuses for employees, creation of communication templates, assistance in solving complex issues with clients, motivation and discipline of employees.
Manager
from 03.2018 to 04.2020
(2 years 1 month)
Ria.com, Вінниця (platform for placing advertisements for the sale of various products)
Assisting customers in selling or buying goods on the company's Internet sites, checking and restoring user advertisements, as well as correcting them, receiving complaints, fixing violations of site rules, checking payment receipts and fixing refunds, compiling reports on the work done
Manager
from 03.2014 to 04.2017
(3 years 1 month)
Cartly Group, Вінниця (provision of outsourcing and outsourcing services)
He worked as an operator in a consulting company, was engaged in advertising, consulting, and informing on various projects related to both Internet traffic and the automotive industry and real estate. The company's projects were mostly outsourcing, to one degree or another the project depended on the customer, so they could be completely different in terms of specifics, ranging from advertising to sales or consulting
Education
Kyiv Institute of Business and Technology
Public finance, financier, Вінниця
Higher, from 2016 to 2018 (2 years)
Graduated from the Kyiv Institute of Business and Technology with a degree in state. finance, full-time education, I have a higher economic education
Vinnitsa Technical College
Business economics, economist, Вінниця
Specialized secondary, from 2008 to 2011 (3 years)
He graduated from the Vinnitsa Technical College with a degree in enterprise economics, studied there for three years at this faculty, received a secondary specialized education.
Knowledge and skills
Language proficiencies
- English — average
- Polish — average
- Czech — average
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