Natalia
Customer support specialist
- Employment:
- Full-time.
- Age:
- 29 years
- City of residence:
- Vinnytsia
- Ready to work:
- Remote, Vinnytsia
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/8569937
Work experience
Customer support representative
from 08.2022 to now
(1 year 9 months)
Zone3000, IT company, Дистанційно (IT)
- Correspondence with customers via Live Chat and Tickets (Kayako help desk);
- Assistance with hosting and domain issues;
- Shared, Reseller, VPS, Dedicated hosting;
- DNS zone management, adding new records, changing the nameservers, synchronization;
- Checking issues with the websites, emails, app installations, FTP and SSH connections, PHP errors, MySQL databases, Cron jobs setup;
- Firewalls and security systems cPHulk, CXS, ClamAV, ModSecurity.
- Working with CMS like WordPress, Laravel, PrestaShop, OpenCart, Joomla, Moodle, etc;
- Working with the hosting control panel (cPanel/WHM, Softaclous, WHMCS);
- Setting rules and redirects in .htaccess, default code replacement.
- Assistance with the server errors 500, 502, 503, 504, 508;
- Checking reasons of errors 400, 403, 404, blank page, redirect error;
- Email headers and bounce-backs analyzing;
- Setting up HTTPS/HTTP redirects;
- Providing guideful information to the client;
- Solving conflict situations with customers.
SMM Team Lead
from 01.2020 to 08.2022
(2 years 7 months)
Ringer, Вінниця (Телекомунікації, зв'язок)
- Social networks correspondence with customers;
- Monitoring of the managers work;
- Training new employees;
- Checking of the orderings;
- Checking the correctness of providing information to the client;
- Solving conflict situations with customers and complaints about the goods;
- Feedback on the managers work;
- Drawing up weekly reports and ratings on sales;
- Distribution of tasks between employees;
- Making a weekly schedule.
Call center operator
from 08.2018 to 01.2020
(1 year 5 months)
Makeup, Вінниця (Retail)
- Order processing;
- Receiving incoming calls;
- Consultation of clients on the range of goods;
- Work with the reports;
- Work with the corporate and client mail;
- Resolving customer complaints about the goods.
Call center operator
from 03.2016 to 06.2018
(2 years 3 months)
Rozetka, Вінниця (Retail)
- Confirmation of online store orders;
- Help in making a purchase on the site;
- Consultation on goods, company services and delivery methods;
- Registration of orders, applications for loans and cashless payments;
- Resolving problems related to the incorrect provision of information to the client.
Shop assistant
from 08.2013 to 02.2016
(2 years 6 months)
Athletics, Маріуполь (Роздрібна торгівля)
- Advising customers on the range of products in the store;
- Sales plan fulfillment;
- Working at the cash register;
- Merchandising goods;
- Reception of goods, work in the warehouse;
- Layout of goods in the shopping room;
- Keeping shopping room clean.
Education
Pryazovsky State Technical University
Philology (translation from Russian and Polish into Ukrainian), Маріуполь
Unfinished higher, from 2012 to 2014 (2 years)
Knowledge and skills
Language proficiencies
- Ukrainian — fluent
- Russian — fluent
- English — above average
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The candidate's resume is posted at https://www.work.ua/resumes/8569937